Videos

C-Zentrix CZ Bar Integration with Leadsquared

Elevate your business game with C-Zentrix CZ Bar and LeadSquared – where innovation meets integration for a future-ready customer engagement landsca... read more

Elevate your business game with C-Zentrix CZ Bar and LeadSquared – where innovation meets integration for a future-ready customer engagement landscape. From streamlined workflows to real-time insights, discover the impact of this integration. read less

C-Zentrix28 December,2023

C-Zentrix CTI (CZ Bar) Integration with Salesforce CRM

C-Zentrix CTI (also called CZ Bar) seamlessly integrates with Salesforce CRM. This video demonstrates the integrated solution.... read more

C-Zentrix CTI (also called CZ Bar) seamlessly integrates with Salesforce CRM. This video demonstrates the integrated solution. read less

C-Zentrix15 December,2022

Omnichannel Solution for Contact Center

C-Zentrix Omnichannel is a comprehensive contact center suite as it integrates all your touchpoints (voice, chat, email, social - Facebook, Twitter, ... read more

C-Zentrix Omnichannel is a comprehensive contact center suite as it integrates all your touchpoints (voice, chat, email, social - Facebook, Twitter, Instagram, Viber, Telegram, WhatsApp etc) and provides agent aan unified interface to manage all int read less

Admin27 October,2021

Introducing WhatsApp Business API integration with CZ Bot

Integrate your WhatsApp for business API with C-Zentrix to get all the added features of CZ Chat over the reach and ease of WhatsApp.... read more

Integrate your WhatsApp for business API with C-Zentrix to get all the added features of CZ Chat over the reach and ease of WhatsApp. read less

Admin12 March,2021

CZ Omnichannel Solution

With C-Zentrix's omnichannel solution, get improved agent performance and multiple integrations like self service IVR, Chatbot, Whatsapp Business API ... read more

With C-Zentrix's omnichannel solution, get improved agent performance and multiple integrations like self service IVR, Chatbot, Whatsapp Business API etc. read less

Admin12 March,2021

Conversational IVR demo

Conversational IVR provides a significant advantage to your contact center and customer service team. With the advent of speech recognition and NLP, t... read more

Conversational IVR provides a significant advantage to your contact center and customer service team. With the advent of speech recognition and NLP, the IVR can provide significant advantage by providing a fully conversational experience. read less

C-Zentrix09 March,2021

CZ solution for Healthcare

Healthcare is an industry which is always under pressure. Whether it is a normal day or a pandemic, people reach to healthcare for health related issu... read more

Healthcare is an industry which is always under pressure. Whether it is a normal day or a pandemic, people reach to healthcare for health related issues and many of them are critical or need urgent care. read less

Admin11 November,2020

C-Zentrix solution for Ecommerce

Ecommerce business has numerous challenges. Be it from acquiring and retaining customers to providing a seamless customer experience. We at C-Zentrix ... read more

Ecommerce business has numerous challenges. Be it from acquiring and retaining customers to providing a seamless customer experience. We at C-Zentrix understand it better and we are proud to be associated with various leading and fledgling ecommerce read less

Admin04 November,2020

Whatsapp Bot - Whatsapp integration with C-Zentrix Bot

Integrating your Whatsapp Business account with CZ chatbot brings multi-fold benefits like round the clock availability, service on your customers mos... read more

Integrating your Whatsapp Business account with CZ chatbot brings multi-fold benefits like round the clock availability, service on your customers most used channel, instant customer service delivery etc. Bring better CX via Whatsapp. read less

Admin06 August,2020

CZ Bar - ZOHO CRM Integration Demo

CZ Bar (CTI) adds instant dial functionality to the ZOHO CRM. With this integration, agents can make outbound and receive inbound calls without changi... read more

CZ Bar (CTI) adds instant dial functionality to the ZOHO CRM. With this integration, agents can make outbound and receive inbound calls without changing screens. This is a step by step video demonstrations on how to use the CZ Bar - ZOHO integration. read less

Admin06 August,2020

CZ Bar - Freshdesk Integration Demo

CZ Bar adds instant dial functionality to Freshdesk CRM. With this integration agents can connect a customer and dispose the call from the CRM interf... read more

CZ Bar adds instant dial functionality to Freshdesk CRM. With this integration agents can connect a customer and dispose the call from the CRM interface. This is a step by step video demonstrations on how to use the CZ Bar - Freshdesk integration. read less

Admin06 August,2020

CZ Video chat

Video chat enables a deeper engagement with customers and can also lead to faster resolution. C-Zentrix Video chat is built over an enterprise cluster... read more

Video chat enables a deeper engagement with customers and can also lead to faster resolution. C-Zentrix Video chat is built over an enterprise cluster architecture and existing chat capability. Videochat is also available in mobile app. read less

Admin05 August,2020

CZ Voice Bot

C-Zentrix voice bot is built on conversational AI framework. It can converse with the user over the voice. It has a multilingual capability and can be... read more

C-Zentrix voice bot is built on conversational AI framework. It can converse with the user over the voice. It has a multilingual capability and can be trained to for different languages. On top of it, the voice bot can handover to live agent. read less

Admin04 August,2020

CC App - Mobile App for Contact Center

CC App helps at home or Work From Home (WFH) agents to achieve higher level of productivity with complete contact center solution. The privacy and sec... read more

CC App helps at home or Work From Home (WFH) agents to achieve higher level of productivity with complete contact center solution. The privacy and security features are built in the app and it is powered by the workhorse of C-Zentrix telephony. read less

Admin04 August,2020

CC App (Contact Center App) demo

With a full contact center solution over a mobile the agent can work from home with a mobile phone and there is no need of desktop or laptop separatel... read more

With a full contact center solution over a mobile the agent can work from home with a mobile phone and there is no need of desktop or laptop separately. While the agent can make or receive calls, the CRM fields will be available on the app screen. read less

Admin04 August,2020

WhatsApp integrated with CZ Chat Live Agent

Here is a video demonstrating how the Whatsapp Business API is integrated with CZ Chat. The video shows how an end user can interact with Live chat ag... read more

Here is a video demonstrating how the Whatsapp Business API is integrated with CZ Chat. The video shows how an end user can interact with Live chat agent from Whatsapp. Since Whatsapp is a very popular communication app, most of the customers prefer read less

Admin03 August,2020