Listen to your customer voice
Support the customer on their favorite channel of communication.
Seamless handover to live agent whenever it is needed.
Reform your customer support with WhatsApp Business API to reach more than 5 million businesses and 2 billion individuals globally.80% WhatsApp messages are seen within 5 minutes of delivery and 68% people say that WhatsApp is the easiest way to connect with business.This helps brands to provide excellent customer service to improve their CSAT score.
Customers want quick solution once they reach out to the customer support team. Direct every interaction to your best suited agent, deliver two way communication with your customer and provide solution to their enquiry in real time with the help of WhatsApp business API.
Equip your support team with WhatsApp to engage with your customer in real time whether to inform flight scheduling details or booking confirmation, online order updates after getting the opt-in from the customer.
Leveraging WhatsApp Business API, businesses can build personalized campaign and notify payment, account updates, reservation reminders to its customers and standout with interactive messages. When a WhatsApp message is sent successfully, the enterprise obtains a delivered, sent and a read notification.Embed CTA like Pay Now or Book Now etc to achieve better outcome.
Go live with WhatsApp Business messaging platform for your customer service without involving your technical team. It is kind of plug and play solution and can be easily integrated with your existing platform and obviously with C-Zentrix CRM and C-Zentrix Live chat.
Become available 24x7 by automating your message on WhatsApp with the assistance of chatbot. Enable the chatbot to engage with your customers. Reduce your cost of customer service.C-Zentrix offers both Rule based chatbots as well as AI powered NLP chatbots that can be integrated with WhatsApp. Rule based will be basic and quick to deploy while AI powered chatbots will be comprehensive and provide superior customer experience.
Integrate easily with any in-house or third party CRM software to notify on any updates. Deliver personalized experience to each customer as each message can be personalized using different variables in the approved templates.
Give instant reply to your customers with the help of automated messages and respond to questions and deliver support instantaneously.
WhatsApp for customer service solution helps businesses to send PDF invoice, brochures, videos, live location, shipping details etc to enhance the customer experience.
It is not difficult to improve customer satisfaction. According to survey people prefer messaging over email. WhatsApp for business made it very easy to chat with the customers in their native language. It supports 60 different languages now.
Once customer reaches to your platform, WhatsApp can create an auto support ticket with the help of C-Zentrix Omnichannel Ticketing system. These support tickets are auto routed to your best skilled agents along with customer details and concern reported.Your agents can work on the tickets and notify back to customer over WhatsApp.
When your inbound call volume is high, you don’t want your customer to wait. You can provide option in IVR for customer to choose WhatsApp. With C-Zentrix bot integration, provide self-service to customer and they can opt to chat with a live agent too.
Ensure faster communication with pre-defined templates (which are created as per WhatsApp guidance) while communicating with customers. Thus, it will improve the customer engagement and reduce time of agents.
Delight your customers by integrating your Whatsapp for business with CZ-Bot and automate all your primary interactions. Be available 24x7 for customer interaction as well as for lead generation.Transfer the interaction to a human agent or create automatic service ticket.
You can use the WhatsApp Bot Business API for a large number of non-promotional
cases. These include but are not limited to travel updates and ticket confirmation, in-
message payment links and receipts, order placements, reservations, delivery updates,
appointment reminders, and direct customer communication enabling your team to offer
efficient and personalized support.
Yes, you can send messages outside of the 24-hour window. These messages
must be meaningful notifications, like appointment reminders and order notifications, and
need to be pre-approved by WhatsApp Bot.
Yes, end-to-end encryption of the message happens between the WhatsApp
Business API Client and the end user. In addition, if you are using HTTPS when making
calls to the WhatsApp Business API Client, that data is SSL-encrypted (from your backend
client to the WhatsApp Business API Client).
Your business must use a valid phone number. Short codes are not allowed on the
WhatsApp Bot platform. The number must include a country and area code. Landline and cell
phone numbers are acceptable phone numbers to use. Since a phone number is tied to a
WhatsApp account, you must own this number. This phone number must be able to receive
voice calls or SMS in order to complete registration. This phone number must also not have
been used with the WhatsApp Business API before.
Toll-free numbers are allowed as long as your country code is included. The reason
is that toll-free numbers without country codes cannot be uniquely identified — the same
number can apply for two different countries.
Also note that there are added complexities around toll-free numbers. Typically, if you call a
toll-free number with the country code when you're inside the country, it will fail. This means
that there is a chance your customers from your country will try to dial what shows in the
business contact (country code included) and they won't be able to reach you. If this is a
concern, you will need to let them know explicitly.
The maximum file upload size is 64 MB, which means this limit also applies to any
image, document, or video you send with a message.