CZ Screen Logger helps enterprises record every transaction on the user’s screen, be it a call centre agent, an accountant, order booking executive or a supervisor.
The system activates easily by installing a small application on the agent desktop, which works in the background and can be controlled remotely by the administrator from a central C-Zentrix system.
The CZ Screen Logger seamlessly connects to the C-Zentrix Voice Logger for an integrated voice and screen logging solution along with the entire CZ Contact Centre solution.
The video recording of the users screen is instantaneously pushed to a central repository for storage. Detailed reporting for the date, time and length of recording is also available with the MIS reports.
CZ Screen Logger helps enterprises record every transaction on the user’s screen, be it a call centre agent, an accountant, order booking executive or a supervisor.
The system activates easily by installing a small application on the agent desktop, which works in the background and can be controlled remotely by the administrator from a central C-Zentrix system.
The CZ Screen Logger seamlessly connects to the C-Zentrix Voice Logger for an integrated voice and screen logging solution along with the entire CZ Contact Centre solution.
The video recording of the users screen is instantaneously pushed to a central repository for storage. Detailed reporting for the date, time and length of recording is also available with the MIS reports.
CZ Screen Logger helps enterprises record every transaction on the user’s screen, be it a call centre agent, an accountant, order booking executive or a supervisor.
The system activates easily by installing a small application on the agent desktop, which works in the background and can be controlled remotely by the administrator from a central C-Zentrix system.
The CZ Screen Logger seamlessly connects to the C-Zentrix Voice Logger for an integrated voice and screen logging solution along with the entire CZ Contact Centre solution.
The video recording of the users screen is instantaneously pushed to a central repository for storage. Detailed reporting for the date, time and length of recording is also available with the MIS reports.
CZ Screen Logger is a complete web based solution with browser based management and administration. Administrator needs to install an application on every desktop screen that has to be recorded and can then monitor from anywhere on the network.
Standard APIs are available to push the screen recordings to any existing third party application as per the customer's requirement.
If the administrator prefers, they can monitor agent screens discreetly as well. However, if they want to warn the agents of the monitoring they can enable a monitoring warning message as well.
The CZ Screen Logger is a great training tool, as the administrator can monitor interactions and then train the agents on how to handle sticky situations.