CZ IVR is used by enterprises to automate responses for their customers and make it a personalized experience. This helps them reduce cost on human resources and at the same time provide multiple responses (static and dynamic) to multiple callers at the same time, round the clock. CZ IVR can be integrated with CZ Callblast to collect input from customers in outbound call.
Interactive responses can be used by enterprises in banking and financial domains for customer authentication before initiating a payment or by telecom and smart card operators for recharge and balance announcements. It can be used by BPO's for customer satisfaction surveys or by educational institutes for exam result announcements.
CZ IVR allows companies to easily handle high call volumes. Callers are automatically directed to the appropriate agent or department or will wait in a queue when all agents are busy. CZ IVR provides the caller the option of having an agent return their call instead of waiting in queue.
CZ IVR can easily be integrated with any third party application for data exchange for authentication, status, announcements , account details, etc. over the call. CZ IVR can be integrated with third party Text To Speech (TTS) or Automated Speech Recognition (ASR) engines. Email and SMS can be sent on specific IVR trigger. CZ IVR provides APIs for payment gateway integration and also ensures that it is PCI/ DSS certified.
CZ IVR is used by enterprises to automate responses for their customers and make it a personalized experience. This helps them reduce cost on human resources and at the same time provide multiple responses (static and dynamic) to multiple callers at the same time, round the clock. CZ IVR can be integrated with CZ Callblast to collect input from customers in outbound call.
Interactive responses can be used by enterprises in banking and financial domains for customer authentication before initiating a payment or by telecom and smart card operators for recharge and balance announcements. It can be used by BPO's for customer satisfaction surveys or by educational institutes for exam result announcements.
CZ IVR allows companies to easily handle high call volumes. Callers are automatically directed to the appropriate agent or department or will wait in a queue when all agents are busy. CZ IVR provides the caller the option of having an agent return their call instead of waiting in queue.
CZ IVR can easily be integrated with any third party application for data exchange for authentication, status, announcements , account details, etc. over the call. CZ IVR can be integrated with third party Text To Speech (TTS) or Automated Speech Recognition (ASR) engines. Email and SMS can be sent on specific IVR trigger. CZ IVR provides APIs for payment gateway integration and also ensures that it is PCI/ DSS certified.
CZ IVR is used by enterprises to automate responses for their customers and make it a personalized experience. This helps them reduce cost on human resources and at the same time provide multiple responses (static and dynamic) to multiple callers at the same time, round the clock. CZ IVR can be integrated with CZ Callblast to collect input from customers in outbound call.
Interactive responses can be used by enterprises in banking and financial domains for customer authentication before initiating a payment or by telecom and smart card operators for recharge and balance announcements. It can be used by BPO's for customer satisfaction surveys or by educational institutes for exam result announcements.
CZ IVR allows companies to easily handle high call volumes. Callers are automatically directed to the appropriate agent or department or will wait in a queue when all agents are busy. CZ IVR provides the caller the option of having an agent return their call instead of waiting in queue.
CZ IVR can easily be integrated with any third party application for data exchange for authentication, status, announcements , account details, etc. over the call. CZ IVR can be integrated with third party Text To Speech (TTS) or Automated Speech Recognition (ASR) engines. Email and SMS can be sent on specific IVR trigger. CZ IVR provides APIs for payment gateway integration and also ensures that it is PCI/ DSS certified.
The XML creator helps the customer create a NxN level IVR tree on his own as per his requirement. As a markup language, it uses predefined tags, which have specific properties with defined attributes, making it easy to script the IVR tree for either inbound or outbound.
CZ IVR comes with multilingual TTS engine which can be used for converting text to speech and announcing it to the customer. This system makes it easy to change your IVR messages as often as needed to customize your caller experiences.
Play pre-recorded IVR messages on holidays & off calling hours. After calling hours, IVR flow can be designed to collect customer information or direct the call to a different location where an agent is available.
Touchtone / DTMF is a traditional method to proceed with an IVR call. CZ IVR can help you to setup a speech- based IVR and there is no need to press the keys. With the new technology your customers just have to speak and the IVR will guide you through the speech recognition capability.
CZ IVR is a web based IVR solution. This means you can customize your IVR from any browser. You just need an internet connection and a browser to make your IVR. No separate hardware port for IVR.
CZ IVR provides all relevant call reports like number of calls dropped on IVR, number of calls missed, live analytics and dashboards, which can help in better business decision-making. Real time reporting for IVR nodes is available.