The advanced Rule Based Dialing helps users to go beyond standard predictive algorithm and create their own algorithms for dialing based on region, demography or simple rules like LIFO (Last In First Out) or FIFO (First In First Out) which can be used as per the business needs.
The CZ Predictive Dialer evolves its dialing pattern over a shift, based on the quality of lead list, the gateway connectivity pattern, Average Handling Time (AHT) for the agents and the abandon call percentage as prescribed by the industry standards. So you get a dialer that’s truly adaptive
CZ Dialer not only gives you an easy option to import database but also integrates easily with third party lead sources like website, CRM, LMS etc. so the leads can directly flow to the CZ Dialer for a real time connect.
With CZ Predictive Dialer, pick within the multiple dialing modes available like predictive, progressive, preview or manual. You can even vary the modes for different campaigns running in parallel.
Predictive dialer collects data and predicts agent’s availability, average call answer time and places the outbound calls just before the agent becomes available. It automatically dials several contacts at the same time until one answers; and then transfers the call to the most appropriate agent. It can detect answering machine, busy tones or Special Information Tone (SIT) and transfers the call to the agent when a live person is connected.
Progressive dialer makes one call at a time, for each agent. The system automatically paces dialing based on recent call abandonment rates and only dials out when an agent becomes available. It boosts agent productivity without the risk of increasing abandonment rates by making too many calls that the agent can't respond to. This is very relevant for low volume high value campaigns.
Preview Dialer allows each contact record to be automatically delivered to agents based on the outbound campaign list. This enables agents to review contact details, specific customer information, prior to placing a call. This ensures they are fully prepared before engaging with the customer. They can also skip to the next contact.
The advanced Rule Based Dialing helps users to go beyond standard predictive algorithm and create their own algorithms for dialing based on region, demography or simple rules like LIFO (Last In First Out) or FIFO (First In First Out) which can be used as per the business needs.
The CZ Predictive Dialer evolves its dialing pattern over a shift, based on the quality of lead list, the gateway connectivity pattern, Average Handling Time (AHT) for the agents and the abandon call percentage as prescribed by the industry standards. So you get a dialer that’s truly adaptive
CZ Dialer not only gives you an easy option to import database but also integrates easily with third party lead sources like website, CRM, LMS etc. so the leads can directly flow to the CZ Dialer for a real time connect.
With CZ Predictive Dialer, pick within the multiple dialing modes available like predictive, progressive, preview or manual. You can even vary the modes for different campaigns running in parallel.
Predictive dialer collects data and predicts agent’s availability, average call answer time and places the outbound calls just before the agent becomes available. It automatically dials several contacts at the same time until one answers; and then transfers the call to the most appropriate agent. It can detect answering machine, busy tones or Special Information Tone (SIT) and transfers the call to the agent when a live person is connected.
Progressive dialer makes one call at a time, for each agent. The system automatically paces dialing based on recent call abandonment rates and only dials out when an agent becomes available. It boosts agent productivity without the risk of increasing abandonment rates by making too many calls that the agent can't respond to. This is very relevant for low volume high value campaigns.
Preview Dialer allows each contact record to be automatically delivered to agents based on the outbound campaign list. This enables agents to review contact details, specific customer information, prior to placing a call. This ensures they are fully prepared before engaging with the customer. They can also skip to the next contact.
The advanced Rule Based Dialing helps users to go beyond standard predictive algorithm and create their own algorithms for dialing based on region, demography or simple rules like LIFO (Last In First Out) or FIFO (First In First Out) which can be used as per the business needs.
The CZ Predictive Dialer evolves its dialing pattern over a shift, based on the quality of lead list, the gateway connectivity pattern, Average Handling Time (AHT) for the agents and the abandon call percentage as prescribed by the industry standards. So you get a dialer that’s truly adaptive
CZ Dialer not only gives you an easy option to import database but also integrates easily with third party lead sources like website, CRM, LMS etc. so the leads can directly flow to the CZ Dialer for a real time connect.
With CZ Predictive Dialer, pick within the multiple dialing modes available like predictive, progressive, preview or manual. You can even vary the modes for different campaigns running in parallel.
Predictive dialer collects data and predicts agent’s availability, average call answer time and places the outbound calls just before the agent becomes available. It automatically dials several contacts at the same time until one answers; and then transfers the call to the most appropriate agent. It can detect answering machine, busy tones or Special Information Tone (SIT) and transfers the call to the agent when a live person is connected.
Progressive dialer makes one call at a time, for each agent. The system automatically paces dialing based on recent call abandonment rates and only dials out when an agent becomes available. It boosts agent productivity without the risk of increasing abandonment rates by making too many calls that the agent can't respond to. This is very relevant for low volume high value campaigns.
Preview Dialer allows each contact record to be automatically delivered to agents based on the outbound campaign list. This enables agents to review contact details, specific customer information, prior to placing a call. This ensures they are fully prepared before engaging with the customer. They can also skip to the next contact.
The skill based predictive dialing helps customers to optimize the utilization of the agents on the floor and hands over relevant leads to the specific agents. Multiple skills can be set for a Tele-Caller for outbound predictive dialer mode. Skills can be language, product expertise, etc. The skill matrix will have the skill details of agents so that when a call is connected then it is routed to the right skilled agent on the floor.
The CZ Predictive Dialer is not only adaptive but easy to use as well, with very simple configuration steps and an intuitive web based user interfaces for the administrator. The integrations with other C-Zentrix offerings ensure that all the calls made are available throughout the customer’s journey.
The calls that were not successfully connected by the dialer are automatically dialled back based on the rules set by the administrator. This enables to reschedule the calls after a given interval and re-churn the leads. Make the most of your lead list.
CZ Dialer implements strict algorithm for call back so that the call is connected to the same agent who the customer spoke with the first time. The call back rules can be based on standard switch level disposition as well as customized disposition as set by the dialer administrator.
Call blending is possible with the Predictive Dialer. This means the same agent can take predictive/progressive/preview/
manual outbound as well as inbound calls when free. Different mode of outbound dialing can be set for different campaigns.
CZ Dialer automatically records and stores all the calls made, so you can evaluate them for training and reporting purposes.
The CZ Dialer is capable of generating more than 50 types of reports apart from the endless customisation options. Administrator can also set tiered access to the reports. When the call gets disconnected, the report can indicate from which end the call was disconnected!.