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Call Center, Omnichannel
[Ultimate Guide] How to Set Up a Call Center in 2022?
Communicating with the customers on a regular basis is of immense help. Now, when the volume of customers increases, it becomes almost impossible for contact centers to manually call each of the customers. Doing so not only deteriorates the quality of calls but also puts a lot of stress on the customer support team. In an addition to this, a lot of time is involved in doing the same.
This is where automated voice calls can play a vital role for contact centers. With over 50.3 billion robocalls made in 2022 in the USA alone, the automated contact center technology is on a rise. Robocall in these situations is a smart alternative to email or SMS. With robocall, contact centers can reach out to multiple customers at once. These calls as can be understood from the name are automated calls that do not involve manual labor. In an addition to this, the use of an automated voice broadcast system allows businesses to call multiple numbers at the same time which necessarily saves a lot of time as well as effort. In recent times, it has been observed that a large number of businesses have started using these automated calls for effective communication with their customers. It is recommended to restrain from making unsolicited Robocalls but to opt-in leads or existing customers
Content:
1. What is Automated Voice Call?
2. How does Automated Voice Call work?
3. Features of Automated Voice Call
4. Uses of Automated Voice Call
Automated Voice Calls are telephone calls that simply relays a message that is pre-recorded to any number of customers simultaneously. These are built in with cloud capabilities, which is the ultimate reason for their preference. The traditional system of business phones in contact centers is slowly losing their importance when it comes to mass campaigns that is clear from the rising popularity of the automated voice calls. The conventional systems that is EPBX or PBX relied significantly on hardware as well as instrumentation outlay but the CZ automated voice broadcast system does not need any kinds of capital expenditure. Most importantly, there is no need of hardware or upfront investment of capital by the businesses because of the fact that they are based on cloud. The total infrastructure is taken care of by the service provider like C-Zentrix who makes sure to offer a seamless service along with a support for integration of API with the help of which the businesses get the freedom of customising service as per their needs.
The use of CZ automated voice broadcast system or robocall is just as simple as anything. It is extremely easy to install as well as operate. It is not only cost-effective in nature but also easy to set up in an existing customer service centre as well. It can be easily customized and implemented for campaigns that you require. The business simply needs to record the message or create the voice or text questionnaire on the dashboard. Then the recipients need to be selected and automated voice calls are easily made to the numbers selected. This sets up the call that is then required to be broadcasted. Apart from handling the broadcast messages, some additional features such as IVR, recording of calls, sending of bulk SMS and setting up of custom calls for any special events are also conveniently supported through the response-based robocalls.
Some of the most powerful features of the CZ automated voice broadcast system are as listed below.
- Interactive dialogue is quite helpful in making it quite easy to respond
- It can be easily configured for the purpose of following outbound calls
- The business can conveniently target the respondents based on the location, status of the account, type of purchase or other details
- Availability of voice recognition or touchtone input
- Capability to record the voices of the customers for getting a detailed feedback
- Very easily customizable as per the needs of the businesses
Easy creation of a reporting dashboard that is web-based that might be playing the role of an effective tool for surveys as well
Now, it can be quite clearly understood as to how to use CZ automated voice broadcast system for the purpose of calling multiple numbers at the same time. Most importantly, these automated voice calls can be extremely effective in a number of situations, some of which are as listed below.
1. Following up on customer service
2. Surveys of customer satisfaction, customer experience etc.
3. Surveys for market research
4. Feedback of customers
5. Post-sales follow up
6. Reminder calls
7. Greeting or salutation calls
Apart from these, there are a number of other usages where these automated voice calls can be highly beneficial. For a detailed discussion on how CZ RoboCall can help you in your business, reach us at contact@c-zentrix.com
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Conclusion
Automated Voice broadcast or Robocalls has been abused for unsolicited tele calling and election campaigns. However, if it is used in proper scenarios as illustrated above, it can be a very inexpensive and useful tool for customer outreach. Bolted with speech recognition it can automatically capture various customer input and provide an engaging customer experience without involving live agents or customer representatives.
So, if you have still not considered the automated voice calls, do not waste any more time and make use of the CZ automated voice broadcast system for calling multiple numbers at the same time and benefit your business in a number of ways.
