Elevate your customer experience with AI-powered solutions. Boost efficiency, improve performance, and deliver exceptional, personalized experiences. Discover the future of customer experience today.
Accelerate your innovation in customer service with C-Zentrix AI powered solutions for contact centers. Our AI contact center software acts as a virtual assistant to customers and also empowers agents and supervisors to understand and serve customers better, ultimately driving superior business outcomes.
less time for an agent to deliver answers
increase in customer satisfaction
queries self served
increase in agent efficiency
Use dynamic voice AI agents also called virtual assistants to transform customer support by giving fast, accurate answers in any language to a range of questions, from support requests to product inquiries, sales and purchases. Maximize cost reductions, quicken time to market, and guarantee excellent customer service around-the-clock.
Use cases: Collection bots | Survey bots | Lead generation bots & many more
C-Zentrix Chatbot is a tech whiz that automates the regular stuffs, handles customer queries, and gives instant help through over chat. CZ Chatbot seamlessly integrates with your contact center, reducing wait times and improving first-call resolution. Whether it is handling FAQs or guiding users through tricky processes, CZ ChatBot is the ultimate alternative for your agents, freeing them up for the tougher customer questions. The chatbots are rule based, conversational AI (NLP), Generative AI and hybrid. The chatbots can run on websites, mobile apps, WhatsApp and Telegram.
Use cases: Service bots | Lead bots | Transaction bots & many more
Get real-time, comprehensive overview of ongoing interactions. Track 'hotwords' from customer calls through speech recognition and evaluate customer sentiment, call intent and satisfaction in real-time. Train the platform to capture negative phrases from customers and flag those calls to the supervisor for instant redressal. With actionable insights, you're not just making decisions - you're making smart, strategic moves.This is why it is supervisor assist. Now the supervisor knows which call to barge-in or do a call whisper!
Augment agent capabilities by providing relevant information, suggested responses, and guidance during customer interactions. Give your agents a superhero upgrade with CZ AI solutions and enable them to deliver consistent and high-quality support. The agent assistant (a generative AI solution) finds the response using GPT models on LLM aided by prompt engineering. Real time customer voice is transcribed and handed over to agent assist and the response gets displayed on the agent panel within seconds. This is the co-pilot for the agent!
Ever wish you had a mood ring for your customers? Our Sentiment Analysis tool does just that, reading the vibes in real-time. It analyzes speech patterns, tone and language cues to identify customer dissatisfaction or happiness and display the information to the agent so they can use this info to proactively address concerns, identify trends, and continually enhance the customer experience.
Efficiency is key, especially in high-volume contact centers. CZ AI summarizer feature automatically extracts and highlights key information from customer interactions. The summarizer integrates with multiple channels like - Email, Call, Social Media and WhatsApp and presents interaction summary in an easy to consume timeline format. This allows agents to make query resolution lightning-fast and keep your customers smiling.
Our post call analytics is a game changer! It offers comprehensive insights into the call, evaluates agent performance, has automated quality monitoring features and aids strategic decision making and continuous improvement. The post call analytics tool analyzes call recordings and helps to score calls against predefined parameters to give a score card that becomes a crucial tool to train the agents.
Our AI powered classification tool is a crucial support for the ticketing and helpdesk function. The classification system uses Natural language Processing (NLP) techniques to understand the context of customer interactions and route tickets to the relevant support agent.
Empower your business to revolutionize customer interactions.
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CZ AI automates routine tasks such as handling common queries, routing tickets and providing agent assistance, allowing human agents to focus on more complex issues that require human intervention.
CZ AI enables seamless integration across various communication channels, including voice, chat, email, and social media. This ensures consistent and cohesive support experiences for customers regardless of the channel they choose to interact through.
CZ AI tools provide agents with real-time insights and guidance during customer interactions, such as suggesting relevant information or next best actions. This enhances agent productivity and effectiveness, leading to better outcomes and higher customer satisfaction.
CZ AI solutions can scale up or down easily based on demand, ensuring that contact centers can handle high engagement volumes efficiently without the need for extensive hiring or infrastructure adjustments.
CZ AI powered analytics offer valuable insights into customer trends, preferences, and pain points in real-time by analyzing vast amounts of interaction data.
AI-driven virtual assistants and chatbots provide round-the-clock support, allowing customers to get assistance at any time, even outside of regular business hours.
AI in Voice
AI in Chat
AI in CRM
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