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Wonder Home Finance's Journey with C-Zentrix Contact Center Solution

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Bewakoof Casestudy

Wonder Home Finance

Wonder Home Finance is a leading housing finance company in India, providing affordable home loans and financial solutions. With a strong presence across multiple branches, the company is committed to empowering individuals and families by simplifying the home financing process and delivering exceptional customer service.

Use Case

Enhancing Communication and Efficiency for Housing Finance

Industry

Housing Finance

Region

India

Challenges

  • Inefficient communication across 125 branches.
  • Missed customer calls due to lack of centralized call management.
  • No integration for call transfers, IVR, or overflow call handling.
  • Difficulty in tracking and managing remote branch operations.

Solutions

  • CZ Contact Center Solution

Transformation and Results

  • 100% compliance with RBI regulations for financial product sales.
  • Enabled 100% call recording for all inbound and outbound calls.
  • Improved communication tracking for 125 remote branches.
  • Boosted product sales in remote locations across India.

Download the case study to get a glimpse into our solution.