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VLCC Transforms Customer Engagement with C-Zentrix Cloud Contact Center

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Bewakoof Casestudy

VLCC

VLCC is a global leader in the Skincare, Beauty & Wellness industry, offering a wide range of services and products focused on health, beauty, and personal care. With a strong presence across multiple locations, VLCC is committed to enhancing customer experiences through innovation and technology. By leveraging advanced solutions, the company ensures seamless customer engagement, efficient lead management, and superior service delivery.

Use Case

Enhancing Customer Engagement and Lead Management for Skincare & Wellness

Industry

Skincare, Beauty & Wellness

Region

India

Challenges

  • Inefficient communication due to lack of automation.
  • Missed customer calls caused by manual dialing processes.
  • No structured system for lead rechurning and follow-ups.
  • High infrastructure costs with on-premise contact center setup.
  • Limited scalability and integration across multiple locations.

Solutions

  • CZ Cloud Contact Center Solution

Transformation and Results

  • Increased customer reach by 35% with AI-powered auto-dialer.
  • Achieved 20% higher lead conversion through smart rechurning.
  • Reduced IT infrastructure and maintenance costs by 30%.
  • Improved customer engagement by 40% with automated retry logic.
  • Ensured 95% system uptime, enhancing call center efficiency.
  • Enabled seamless scalability for future business expansion.

Download the case study to get a glimpse into our solution.