Preloader

MJunction Brings a high level of Self-Service with C-Zentrix

Download the Case Study Here!
Bewakoof Casestudy

Mjunction

MJunction has established itself as a leading player in B2B e-commerce. MJunction's expertise lies in providing e-Auctions for a wide range of commodities, including steel, coal, and tea, leveraging technology to optimize and streamline the supply chain processes.

Use Case

High Level Of Self Service

Industry

E-Commerce

Region

India

Challenges

  • High Call Waiting Times
  • Rise In Call Abandonment
  • Unavailability Of Agents
  • Unorganized Call Flow

Solutions

  • CZ IVR
  • CZ Call Center Solution

Download the case study to get a glimpse into our solution.