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Case Study of MakeMyTrip

makemytrip-travel

  • Use Case

    Personalised Support To The Caller

  • Industry

    Travel, Internet

  • Region

    India, APAC

MakeMyTrip

Challenges

  • Primary needs to reduce the contact to information time
  • Challenges to manage their inbound call queue
  • Need a multi-lingual and multi-level IVR
  • Need a robust solution that could grow with their business

Solutions

  • CZ SME Suit
  • CZ Bar
  • Voice logger

Executive Summary

MakeMyTrip Limited is an Indian online travel company founded in 2000. Headquartered in Gurugram, Haryana, the company provides online travel services including flight tickets, domestic and international holiday packages, hotel reservations, and rail and bus tickets. As of 31 March 2018, they have 14 company-owned travel stores in 14 cities, over 30 franchisee-owned travel stores in 28 cities, and counters in four major airports in India. MakeMyTrip has offices in New York, Singapore, Kuala Lumpur, Phuket, Bangkok, and Dubai.

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