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Envo BPO saves 20-30% Annual Operational Costs with C-Zentrix

Envo BPO with C-Zentrix

  • Use Case

    Reduced Call center operational cost

  • Industry

    Business Process Outsourcing (BPO)

  • Region

    APAC

Envo BPO

Challenges

  • Absence of unified dashboard for all customer activities
  • High average handling time
  • Failure to create tickets against customer complaints
  • Lack of efficiency from agents due to requirement of manual effort

Solutions

  • C-Zentrix Cloud Contact Center solution
  • CZ Helpdesk
  • Customise emails for personalization

Executive Summary

Envo BPO Services is a business process outsourcing company founded in 2009 with its headquarters in Malaysia. The main objective was to assist companies in growth through the concept of outsourcing.
As an ISO 9001 certified company, they believe in educating companies to outsource their non-core activities & revolutionize the concept of outsourcing. They provide various services in the aspects of customer service, lead generation, telemarketing, helpdesk support & so on.

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