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Personalised call experience

An Interactive Voice Response system is used by enterprises to automate responses for their customers and make it a personalized experience. This helps them reduce costs on human resources and at the same time provide multiple responses (static and dynamic) to multiple callers at the same time, around the clock. This solution can be integrated with CZ Callblast to collect input from customers in outbound calls for feedback surveys or sales campaigns.

Authenticate the caller

IVR Calling System can be used by enterprises in banking and financial domains for customer authentication before initiating a payment or by telecom and smart card operators for recharge and balance announcements. It can be used by BPOs for customer satisfaction surveys or by educational institutes for exam result announcements.

Thrive with high call volumes

IVR Solutions allows companies to easily handle high call volumes. Callers are automatically directed to the appropriate agent or department or will wait in a queue when all agents are busy. It also provides the caller with an option for agents to return their call instead of waiting in the queue.

Integrate with 3rd Party Application

C-Zentrix's IVR System can easily be integrated with any third-party application for data exchange for authentication, status, announcements, account details, etc. over the call. CZ IVR can also be integrated with third-party Text To Speech (TTS) or Automated Speech Recognition (ASR) engines. Email and SMS can be sent on specific triggers. This solution provides APIs for payment gateway integration and also ensures that it is PCI/ DSS certified.

Personalised call experience

An Interactive Voice Response system is used by enterprises to automate responses for their customers and make it a personalized experience. This helps them reduce costs on human resources and at the same time provide multiple responses (static and dynamic) to multiple callers at the same time, around the clock. This solution can be integrated with CZ Callblast to collect input from customers in outbound calls for feedback surveys or sales campaigns.

Authenticate the caller

IVR Calling System can be used by enterprises in banking and financial domains for customer authentication before initiating a payment or by telecom and smart card operators for recharge and balance announcements. It can be used by BPOs for customer satisfaction surveys or by educational institutes for exam result announcements.

Thrive with high call volumes

IVR Solutions allows companies to easily handle high call volumes. Callers are automatically directed to the appropriate agent or department or will wait in a queue when all agents are busy. It also provides the caller with an option for agents to return their call instead of waiting in the queue.

Integrate with 3rd Party Application

C-Zentrix's IVR System can easily be integrated with any third-party application for data exchange for authentication, status, announcements, account details, etc. over the call. CZ IVR can also be integrated with third-party Text To Speech (TTS) or Automated Speech Recognition (ASR) engines. Email and SMS can be sent on specific triggers. This solution provides APIs for payment gateway integration and also ensures that it is PCI/ DSS certified.

Personalised call experience

An Interactive Voice Response system is used by enterprises to automate responses for their customers and make it a personalized experience. This helps them reduce costs on human resources and at the same time provide multiple responses (static and dynamic) to multiple callers at the same time, around the clock. This solution can be integrated with CZ Callblast to collect input from customers in outbound calls for feedback surveys or sales campaigns.

Authenticate the caller

IVR Calling System can be used by enterprises in banking and financial domains for customer authentication before initiating a payment or by telecom and smart card operators for recharge and balance announcements. It can be used by BPOs for customer satisfaction surveys or by educational institutes for exam result announcements.

Thrive with high call volumes

IVR Solutions allows companies to easily handle high call volumes. Callers are automatically directed to the appropriate agent or department or will wait in a queue when all agents are busy. It also provides the caller with an option for agents to return their call instead of waiting in the queue.

Integrate with 3rd Party Application

C-Zentrix's IVR System can easily be integrated with any third-party application for data exchange for authentication, status, announcements, account details, etc. over the call. CZ IVR can also be integrated with third-party Text To Speech (TTS) or Automated Speech Recognition (ASR) engines. Email and SMS can be sent on specific triggers. This solution provides APIs for payment gateway integration and also ensures that it is PCI/ DSS certified.

CZ Advantage

Complex IVR Tree Complex IVR Tree

Quick design of a complex IVR tree

The drag and drop IVR Wizard helps the customer create a NxN level IVR flow on his own as per his requirement. The various apps can be used to create the call flow which includes decision box, announcement, validation etc. The IVR Wizard can also be used to integrate with 3rd party API to get or post data to CRM or database.

Training Tool Training Tool

Inbuilt TTS facility

CZ IVR comes with multilingual TTS engine which can be used for converting text to speech and announcing it to the customer. This system makes it easy to change your IVR messages as often as needed to customize your caller experiences.

Off Hours Queries Off Hours Queries

Handle off hour queries

Play pre-recorded IVR messages on holidays & off calling hours. After calling hours, IVR flow can be designed to collect customer information or direct the call to a different location where an agent is available.

Speech IVR Speech IVR

Speech IVR

Touchtone / DTMF is a traditional method to proceed with an IVR call. CZ IVR Calling System can help you to setup a speech- based IVR and there is no need to press the keys. With the new technology your customers just have to speak and the IVR will guide you through the speech recognition capability.

Web Based Solution Web Based Solution

Web Based Solution

CZ IVR is a web based IVR solution. This means you can customize your IVR from any browser. You just need an internet connection and a browser to make your IVR. No separate hardware port for IVR.

Reports and Analytics Reports and Analytics

Reports & Analytics

CZ Interactive Voice Response provides all relevant call reports like number of calls dropped on IVR, number of calls missed, live analytics and dashboards, which can help in better business decision-making. Real time reporting for IVR nodes is available.

Questions? Look here

An IVR Calling System permits businesses to empower their customers to self-serve by configuring various IVR choices.
For instance - a bank IVR can design various self-serve options like - 

  • Press 1 - Know your current balance 
  • Press 2 - Creditcard related Data 
  • Press 3 - Demat account-related data 
  • Press 4 - Savings/Current account related data 
  • Press 5 - Talk with customer care agent
  • Press 6 - Return to the previous menu.

And then there can be nested menu and also self service options or call deflection to digital path like WhatsApp, SMS or Visual IVR

IVR configurations get complicated when your business expands its services to reach out to clients. We at C-Zentrix recognize the developing necessities and complexities of businesses and cover different use cases for organizations ranging from SMEs to large enterprises.

CZ IVR system key features includes:-

  • Schedule greetings for holidays and off-calling hours
  • Self-service options
  • Customer authentication
  • 3rd Party Integration
  • Call deflection
  • Dynamic IVR Solutions – Change real-time prompts based on CRM/Database
  • Non-business hours support
  • Personalized call experience
  • Voice recognition

C-Zentrix is known for providing enterprise grade IVR Solutions which is fully customisable for business.

IVR is an integral part of our complete call management suite, We can help you in getting the IVR Service for your business. Click here to reach out to us now.

IVR is the first interaction that a client has with a brand when they reach out over a phone call. It provides the customers access to your support or service teams. With efficient IVR design, a lot of requests can be handled by the IVR (IVR containment). It can then transfer the caller to the specific department or queue. This will help you to reduce costs on human resources and simultaneously give various responses (static and dynamic) to multiple callers simultaneously, nonstop. This IVR Solution can be configured with CZ Callblast to gather input from customers in outbound calls for feedback surveys or press-1 campaigns.

IVR is an integral part of our contact center solution and it doesn't cost you additionally.  To get the best interactive voice response system, Contact us today.