ON PREMISE & ON CLOUD CAPABILITIES
The solution can be hosted over cloud or installed on premise. This ensures flexibility and convenience for the business.
AUTOMATED LEAD ALLOCATION
Allocate leads automatically as per the organizations’ needs based on the rules created by the administrator. Automatic allocation creates trigger and assign leads to teams for quick follow-up.
Easy Access For Remote Work Force
Remote Work Force can use the Mobile/Tablet app to receive leads via Email, SMS, web or call and update back the status of the same via Email, SMS or call. Field team can use the app, collect leads, and make it accessible to the central team for follow up.
MULTIMEDIA PLUGINS
Integrate Email, SMS, Chat and Social Media plugins into the lead management system. Easily plug in different communication channels available from C-Zentrix so that CZ LMS can be powered with suitable notifications for the team.
ROLE BASED ACCESS
Create various user levels with independent logins for different users with different roles. The administrator can define the modules which are active for the enterprise and who can access these modules. The complete modular structure of the application makes it easy to maintain and manage for the administrator.
Automated Escalation Matrix
Automatically escalate pending leads in the user bucket to the higher levels after the cut-off date or time set by the administrator has elapsed.
Analytics and Reports
Extensive reports are available for monitoring the lead status, agent scoreboard, lead score, conversion rate and many more. Various analytics can be generated out of the reports to get an operation dashboard.
CZ Bar integration
Integrate C-Zentrix telephony to CZ LMS so that the power of telephony is over the LMS. Single UI to manage the leads and get connected with them.