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Get All The Telephony In One Touch

Not just any Click-to-Dial solution, in CZ Bar agents get the full multi telephony functionalities like calling, conferencing, redial, put on hold, schedule call back etc.

Get All The Telephony In One Touch

Give ordinary CRMs the boost of CTI

CZ Bar integrates seamlessly with any third party CRM to give it the boost of telephony. Allow your agents to swiftly connect with customers and fill the information in the CRM. They can also share the updated information on CZ Helpdesk or CZ LMS modules for further actions.

A Single Window Solution

Get CZ Bar and your CRM on the same window so your agents don’t need to toggle between screens. CZ Bar can be setup on the top of the screen along with your CRM or as a side panel/widget over the CRM.

A Single Window Solution

Deployability is a breeze

Choose flexibility with CZ Bar. Get easy deployability, whether you want it on cloud or on premise, for a team of two or for a team of hundreds. CZ Bar can quickly scale to cover all your needs.

Get All The Telephony In One Touch

Not just any Click-to-Dial solution, in CZ Bar agents get the full multi telephony functionalities like calling, conferencing, redial, put on hold, schedule call back etc.

Get All The Telephony In One Touch

Give ordinary CRMs the boost of CTI

CZ Bar integrates seamlessly with any third party CRM to give it the boost of telephony. Allow your agents to swiftly connect with customers and fill the information in the CRM. They can also share the updated information on CZ Helpdesk or CZ LMS modules for further actions.

A Single Window Solution

Get CZ Bar and your CRM on the same window so your agents don’t need to toggle between screens. CZ Bar can be setup on the top of the screen along with your CRM or as a side panel/widget over the CRM.

A Single Window Solution

Deployability is a breeze

Choose flexibility with CZ Bar. Get easy deployability, whether you want it on cloud or on premise, for a team of two or for a team of hundreds. CZ Bar can quickly scale to cover all your needs.

Get All The Telephony In One Touch

Not just any Click-to-Dial solution, in CZ Bar agents get the full multi telephony functionalities like calling, conferencing, redial, put on hold, schedule call back etc.

Give ordinary CRMs the boost of CTI

CZ Bar integrates seamlessly with any third party CRM to give it the boost of telephony. Allow your agents to swiftly connect with customers and fill the information in the CRM. They can also share the updated information on CZ Helpdesk or CZ LMS modules for further actions.

A Single Window Solution

Get CZ Bar and your CRM on the same window so your agents don’t need to toggle between screens. CZ Bar can be setup on the top of the screen along with your CRM or as a side panel/widget over the CRM.

Deployability is a breeze

Choose flexibility with CZ Bar. Get easy deployability, whether you want it on cloud or on premise, for a team of two or for a team of hundreds. CZ Bar can quickly scale to cover all your needs.

CZ Advantage

Hussle Free Hussle Free

Hassle free UI

Get CZ Bar on a single screen so your agents do not need to shift between multiple interfaces. CZ Bar snuggly fits on the agent screen and all multi telephony functionality is accessible to them through CZ Bar.

CRM CRM

CRM integration

CZ Bar is integrated with the leading CRMs like Salesforce, Microsoft Dynamics, Freshdesk, Zoho, Talisma, Impel, CRM Next, SAP CRM, Oracle, Sugar CRM, etc. It can be easily integrated with in-house/proprietary CRMs as well.

Multi-channel communication Multi-channel communication

MULTI TELEPHONY FUNCTIONALITIES

Contains multi telephony functionalities like calling, conferencing, redial, put on hold, schedule call back

On Premise Cloud On Premise Cloud

ON-PREMISE & ON CLOUD CAPABILITIES

CZ Bar is super flexible, it can scale to cover all your requirements as and when they come. It can be installed over the cloud and on premise as well.

Secured Call Secured Call

SECURED CALL

CZ bar ensures the call is accessed by assigned agents only. It neatly tugs agent verification through OTP or call verification. This also ensures the agent is ready for the call.

Questions? Look here

CTI stands for Computer Telephony Integration. It refers to technology that enables interactions between computer systems and telephony systems, enhancing communication and efficiency in various applications like call centers.

CTI integrates computer systems with telephony systems, enabling features like caller ID, call routing, and screen pops for better customer interactions and workflow efficiency. Also click to call functionality enables the user to call directly from the CRM. Post call, all the call logs and call recording is available within the CRM.

Computer Telephony Integration (CTI) enables the seamless integration of telephony systems with computer systems, typically within a CRM. It allows agents to make, receive, and manage calls directly from the CRM interface, enhancing efficiency and customer service.

CTI integration is crucial for CRM system users as it enhances efficiency by enabling seamless communication functionalities within the CRM interface. It streamlines workflows, improves agent productivity, and enhances customer experience by facilitating quick and informed interactions.

CTI (Computer Telephony Integration) enhances customer satisfaction by streamlining communication within CRM systems. With features like click to call, conferencing, call scheduling, and CRM page auto pop up, agents can efficiently connect with customers, leading to quicker issue resolution and improved overall experience.

To determine the cost-effectiveness of CTI (Computer Telephony Integration), evaluate its impact on agent productivity, customer satisfaction, and operational efficiency against implementation and maintenance costs, factoring in potential savings and revenue growth from improved interactions and streamlined processes. Without an integrated system, a lot of valuable time of the agent is lost in finding the contacts or creating the tickets.

CTI integration streamlines communication by embedding telephony functions into CRM systems, enhancing agent efficiency, customer service, and data accuracy, leading to improved productivity and customer satisfaction.

Computer Telephony Integration (CTI) benefits industries with high call volumes and customer interactions, such as telecommunications, banking, insurance, healthcare, etc. It enhances efficiency by integrating telephony functions into CRM systems, streamlining communication processes and improving customer service.