Keep an eye on every desk

  • ICICI Lombard

    C-Zentrix Enterprise Suite CRM enabled ICICI Lombard to automate its end to end lead generation process resulting in the Increased Productive Time

  • Pidilite Industries

    C-Zentrix Helped Pidilite To Innovate Around Their Contact Center Strategy And Deliver 24x7 Customer Support

  • NSE

    The support from C-Zentrix team for such critical process where the up time required is 99.99% has been fantastic and we have hardly encountered any challenge in last 3 years of usage. We would highly recommend this solution for putting critical service desk operations /processes of the organizations.

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Key Features

Web Based Application

It's a complete web based solution with browser based management and administration. Small application needs to be installed initially on each desktop whose screen needs to be recorded and then the application can be managed remotely by the administrator from anywhere on the network.

Video recording of the user screen

The screen is recorded in standard video format and can be easily played on any video player.

Can be easily integrated to the C-Zentrix Voice Logger

The screen logger solution integrates with the C-Zentrix voice logger to provide a complete recording solution for quality and audit. The quality manager can listen to the calls and watch real time videos of the activities of the agents screen giving him tehe clear pictures of the customer transaction with the agent.

Standard APIs to integrate to any third party Applications

Standard APIs are available to push to the screen recordings to any existing application as per the customer's requirement.

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