Rated as one of India’s coolest product for the year 2012

  • Pidilite Industries

    C-Zentrix helped Pidilite to innovate around their contact center strategy and deliver 24x7 customer support

  • Quikr.com

    C-Zentrix helped Quikr.com to track the complete lead life-cycle and improved their Turn Around Time.

  • Yebhi.com

    C-Zentrix has been an involved partner with us for last 2 years in providing end to end solution for customer support services.Their capability to integrate their solution with order booking engine and online web portal really gives an advantage to online business like us. I would recommend them to any E-Commerce company in India or abroad which wants to have a robust customized solution for their help desk.

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Key Features

In-premise and Cloud Capabilities

C-Zentrix Ticketing can be hosted over the cloud or can be installed in premise. The solution can be hosted over a private or public cloud or installed in the premise by the customer. The complete solution is based on LAMP platform and is completely browser based with no need of installing any additional application over the end users device.

Configurable Escalation Matrix

Escalation matrix can be customized as per the organizations need. The administrator can define the hierarchy of the escalation matrix and set the rules for escalation which should be followed in case of escalation. The escalation details can be communicated to the user via Email or SMS notification.

Multimedia Plugins-

IVR,Email, SMS, Chat, Social Media plugins to the ticketing system. C-Zentrix Apps come with standard APIs to plug in different communication channels to the ticketing system for notification and update.

Role based Access to the application

Various user levels can be created with independent logins for different users with different roles. The administrator can define the modules which are active for the enterprise and the roles which have right to these modules. The complete modular structure of the application makes it easy to maintain and manage for the administrator.

Competitive Differentiators

  • Capability to have a close integration with the C-Zentrix Contact Center solution
  • Complete web based solution based on LAMP platform
  • Modular architecture for super administrator for enabling disabling any particular modules as per the need of the organization
  • Android based apps for the users
  • Voice logs from C-Zentrix Contact Center get tagged with the relevant ticket number
  • Real time and historical reporting for all trouble tickets
  • APIs to plugin to any third party application in the customer’s premise

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