Automate Your Customer Care End To End

  • Pidilite Industries

    C-Zentrix helped Pidilite to innovate around their contact center strategy and deliver 24x7 customer support


    C-Zentrix helped to track the complete lead life-cycle and improved their Turn Around Time.


    C-Zentrix has been an involved partner with us for last 2 years in providing end to end solution for customer support services.Their capability to integrate their solution with order booking engine and online web portal really gives an advantage to online business like us. I would recommend them to any E-Commerce company in India or abroad which wants to have a robust customized solution for their help desk.

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Key Features

Web Based CRMs

The Applications are completely web based with easy interfaces which can be opened using the web browser. The applications are built using LAMP technology. They can be easily hosted on public or private cloud.

Can be easily integrated to the C-Zentrix Contact Center Solution

C-Zentrix Applications come with standard APIs for integration with the C-Zentrix Customer Engagement Solution (CTI integration and CZ Bar Integration). The HTTP based APIs can be used to integrate the C-Zentrix Applications to any third party contact center or application as and when required by the customer. It has standard APIs for to integrating to any third party Email or SMS gateway.

Highly Customizable as per the business processes

All C-Zentrix applications are modular in structure and the administrator can easily pick and choose the modules to use for the enterprise. Customized modules above the existing modules can be developed by the C-Zentrix team on any such request by the customer.

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