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C-Zentrix Now in Gartner’s Magic Quadrant

C-Zentrix recently announced that for the second consecutive year, has received an honorable mention in Gartner’s coveted report, ‘Magic Quadrant Contact Centre Infrastructure, Worldwide 2017’. The company also efficiently delivers cloud based communication solutions for the contact centres of midsize and large enterprises in India, South East Asia, Middle East Asia, South Africa and North America.

- DQChannels
(14 June 2017)

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C-Zentrix launches its customer engagement solutions-TrixChat, Zenbot

New Delhi [India], May 26 : C-Zentrix, a Gartner Magic Quadrant for CCI 2016-recognised product company and a cloud-based advance communication management provider on Thursday announced the launch of two new products in its customer engagement solutions portfolio, 'TrixChat' and 'ZenBot'

- Outlook India
(26 May 2017)

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Channel Partners are a key to success in IoT business

The Internet of Things (IoT) is the future of Internet technologies in which every object around us will be connected using some kind of network to every other object, and they will also have the capability to send and receive data from them. Continuous development and innovation of IoT solutions cannot be executed independently by any organization and it is here that the role of Channel partners fits in. Forming partnerships with industry leaders, academic institutions, government, etc. is important for the continuous management and implementation of new IoT solutions.

- SME Channels
(24 May 2017)

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C-Zentrix all set to participate in SpeechTEK 2017

C-Zentrix has announced its participation in SpeechTEK2017, organized at Washington DC from April 24-26, 2017.The event intends to promote a niche dialogue amongst global influencers in innovative speech interface domain. According to a research, the speech analytics market size is estimated to grow at a CAGR of 22.0% from USD 589.1 million in the year 2015 to USD 1.60 billion by the end of the year 2020 owing to a wide application scope in the IT, telecom and BFSI sectors.

- SME Channels
(24 April 2017)

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Cloud Telephony To Help SMEs Scale New Heights

The latest buzz word in the field of technology has been’ Cloud Telephony’. It is the technology that allows the businesses to replace the traditional telephone equipment with cloud telephony services, thereby, reducing the expense incurred on the infrastructure

- CXOtoday
(17 March 2017)

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Maintaining routine important to get the work-life balance you need

-Times Jobs
(08 March 2017)

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C-Zentrix partners with California based HappyFox CRM

Gurgaon: C-Zentrix, a global customer experience platform provider has expanded its base in North America by partnering with a California based ticketing solution provider HappyFox...

- Economic Times
(16 Aug 2016)

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C-Zentrix eyes Rs 100-cr revenue in 3 years

New Delhi, Aug 14 () IT company C-Zentrix, which operates in customer management domain, is expecting a five-fold rise in revenues to Rs 100 crore over the next three years after it forayed into overseas market with an expanded product portfolio...

- Times of India
(14 Aug'16)

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C-Zentrix Appoints Anju Chaudhary as VP, Sales, Cloud

C-Zentrix, a Gartner Magic Quadrant 2016 recognized Product Company has appointed Anju Chaudhary as the Vice President, Sales for its cloud business. With this appointment, the company has shown a clear intent to build on the cloud based communication system as a major offering for its markets in India and abroad. Before joining C- Zentrix, she was managing the online sales and customer delivery unit for MeraJob India.


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C-Zentrix ties up with Digicon Technologies

C-Zentrix, Global Leader in Software Products for Contact Center, Today Announces its Growth Plans for Bangladesh

Partnering with a Dhaka-based company, Digicon Technologies Ltd., C-Zentrix aims to leverage its Bangladesh expansion plans. The esteemed partnership is in sync with the country's vision for a 'Digital Bangladesh 2021'. With increased opportunities and the digital transformation, Bangladesh shall soon scale up with advancements in customer experience.

-Indian Express
(28 July 2016)

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Indian Multinational C-Zentrix Participates in the 17th Annual Call Centre Week, Las Vegas, Nevada

“It is a key milestone for C-Zentrix to expand markets across the Atlantic. I am very confident that the kind of services and products that are currently on board shall enable us to deliver high value across the North American Market. The 17th Annual Call Centre Week of Las Vegas, Nevada is amongst one of the most noted industry events, we are hopeful to share our experiences and meet with new prospects, customers and our partners.” said Saket Setu CEO, C-ZentrixAims to share experiences of contact centre South East Asian experience with the West

(30 June 2016)

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C-Zentrix Appoints Raju Moza as its Chief Financial Officer

C-Zentrix, a global player in contact center solution, has appointed Mr. Raju Moza as its first Chief Financial Officer (CFO). Moza brings with him a rich experience of 14 years across various industry verticals including Pharmaceuticals, Fast Moving Consumer Goods (FMCG), Information technology (IT), and Financial Services. The business veteran comes with a cross-functional expertise in Investment Banking and Sales & Marketing.

(16 June 2016)

C-Zentrix Co-Hosts 3rd Annual Contact Centres, Philippines Summit

Manila, Philippines, 15 June 2016 -- C-Zentrix one of the key global leaders in the software products for contact centre and enterprise level applications for voice and data co-hosts the 3rd Annual Contact Centres Philippines Summit. The event brings together government, industry leaders and BPO’s to re-imagine contact centres as a strategic asset.
In the recent times Philippines has established itself as the ‘Call Center Capital of the World’. With the advantage of nearly three-fourths of the population being English speaking, it is estimated that the Philippines call centre industry shall rake in about U.S. $25 billion in the next 24 months.

(15 June 2016)

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"C-Zentrix finds Honourable mention in Gartner's Magic Quadrant"

Gartner’s Contact Centre Infrastructure, Worldwide 2016 Magic Quadrant Report honors C-Zentrix with a commendable mention in the report.Gurgaon, Haryana, June 12, 2016: C-Zentrix, the global leader in providing customer engagement platform, received an honourable mention in Gartner’s coveted report, ‘Magic Quadrant Contact Centre Infrastructure, Worldwide 2016’. The report features contact centre infrastructure (CCI) vendors with multi-channel capabilities to develop omnichannel solutions, integrating them also via cloud delivery model.

- Smart Tech
(10 June 2016)

“Global Player C-Zentrix Sets Stage For Next-Gen Customer Experience”

C-Zentrix, global leader in software products for contact center and enterprise level applications for voice and data has set a new benchmark in taking contact center technology to a completely new level by paving way for seamless 360° experience for the end customer... The contemporary digital age technology sets the pace to proactively engage and delight customers, the middleware component to this experience is the Contact Center which can be a key business differentiator for contemporary and new age organizations.

- Hans India
(4 May 2016)

C-Zentrix to Endorse the Prestigious #ITForParivaran for MSME’s Digital Revolution

C-Zentrix announces its participation at the #ITForParivaran – Stakeholders Summit 2016 convened by AIM-IT. Chanting last mile digital, Ministry of Shipping, Road Transport and Highways (MoSRTH) are leveraging information technology to improve efficiency and harness growth. Graced by Shri Nitin Gadkari, Hon’ble Minister of Shipping, Road Transport and Highways, Government of India, #ITForParivaran is being hosted on May 6th, 2016 in New Delhi.

- Bis Infotech
(6 May 2016)

Channel Times- Changing Trends In Customer Engagement

All businesses are getting dynamic and they have to keep pace with the changing technology both for the execution of their routine business operations and the customer engagements as well. This change has been propelled primarily by the ‘mobile-explosion’ and the rate of technology adoption. The segment of customer engagement is changing at rapid pace given the integration of Social Media and other IOT devices.

- Channel Times
(19 January 2016)

Nasscom Coverage -Saket Setu, CEO, C-Zentrix

Saket comes with a 13 years of rich experience in the software product development background with more than 10 years in the contact center industry. As one of the pioneers (cofounder at C-Zentrix) of the single box contact center solution, innovation has been a hallmark of his journey. After spending significant years in development, customer service and sales and marketing his understanding of the market, the product and the customer requirement is as good as it gets. His engineering background with international business degree holds him in great stead for guiding C-Zentrix as the CEO into the new era with C-Zentrix Enterprise Cluster and C-Zentrix Cloud solution.”

(9 December 2015)

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Enjoy Infrastructure-less Contact Centre Over the Cloud

This new age contact center aims at extending the advantages of a legacy call center for customer services but with curtailed costs, saving on the initial capital investments required to set up a call center.
The cloud-based solution is well-equipped to run a small to mid-scale call center set up with a capacity of 5000+ seats concurrently. A monthly pay model scheme will give the benefit of putting your business idea into practice. For the existing business, the solution also comes handy with swift migration to the platform while ensuring business continuity. The solution is also backed by the advantage of high availability and disaster recovery services. It also offers seamless integration with any third-party CRM.”

- Indian Express
(5 Febuary 2015)

C-Zentrix hosts its inaugural C Conclave to highlight the virtues of Hybrid Contact Centre Solution

C-Zentrix has announced infrastructure-less contact centre. This contact centre aims to extend the advantages of a legacy call centre for customer services but with curtailed costs, saving on the initial capital investments required to set up a call centre.
Commenting on the launch, Saket Setu CEO of C-Zentric said, “With C-Zentrix’s capabilities for an infrastructure less contact centre, we are just unveiling the incredabilities of cloud based solutions that our partners, customers & prospects can leverage on to shrink their initial capex.”

- Express Computer
(4 December 2015)

Your Customer Engagement Platform Simplified, Now Over the Cloud

C-Zentrix has been at the forefront of contact centre technology for a decade now; always bringing solutions which are ahead of time. Now with its cloud-based contact center solution, which is fully capable of all functionalities of an in-premise based contact center solution, it is starting a new era for delivering contact center solution on cloud to end-customers.

-Next Big What
October 13, 2015

C-Zentrix, the Leading Customer Engagement Platform Appoints New Management

As a part of an aggressive growth strategy, C-Zentrix is pleased to announce its new management team. Mr. Saket Setu is the newly appointed CEO, Bhishm Sharma the new CTO, Abhijit Chatterjee is the new CIO and Mr. Victor Alexander is the new Chairman, effective July 17, 2015. Saket, Bhishm and Abhijit also happen to be the co-founders of the company.

(August 2014)

Towards Vision Technologies Pvt. Ltd. recognized by the industry body NASSCOM as one of Indian IT companies with exceptional growth under the category of 'Emerge Growth 2011'

Companies that have witnessed exceptional growth in terms of net revenue, total customer base, and expansion in unconventional and tier 2/3 markets


Is "Big Data" on the Disruption curve?

The IT landscape is changing at a faster pace than ever before with more and more people spending much of their existence in the digital world-whether it is for work,play,learning or to socialize -the amount of data being generated is truly astounding.

-VAR India
(Feb 2014)

Changing For Customers- A Story of Contact Centers

Saket Setu, CMO C-Zentrix says- "Our channels help us maximize our reach in the market and also add values with different CRMs and other applications which can be integrated with our solutions, so that customer gets an end to end solution"

-Enterprise Channels
(Feb 2014)

In the dynamic business environment, competition does not fit

There are many stories about enterprises being born out of American garages or college hostels but time has come for an India story born out of bus stop discussions among strangers and taking the lead is Towards Vision Technologies.

- SME Channels
(January 2013)

Cover story- ICT in education

The advent of ICT (Information & Communication Technology) has enhanced the scope, reach and quality of education. ICT in education increases learner’s motivation and engagement by facilitating the acquisition of basic skills and training teachers. ICT is, today, a fundamental element in the education system, which improves the quality of education through blended learning by supplementing the traditional chalk board since the students can acquire skills like digital literacy, innovative thinking, creativity and effective communication.

- VAR India
(January 22, 2013)

Video-ICT in education

The advent of ICT (Information & Communication Technology) has enhanced the scope, reach and quality of education. ICT in education increases learner’s motivation and engagement by facilitating the acquisition of basic skills and training teachers.

- VAR India
(February 2013)

CIOs are the driving force of business Innovation

The Chief Information Officer (CIO) is an important job title which is generally given to the most senior executive for keeping an eye over information technology and computer systems for leveraging the enterprise's requirements, helping it in achieving its goals. Undoubtedly, the CIO’s position is to anticipate novel technological trends in the marketplace to ensure that the businesses make use of these trends with appropriate strategic IT planning and expert's guidance.

- VAR India
(February 2013)

The role of CIOs in business commences with foresight

In any organization, the title of a Chief Information Officer (CIO) is generally given to a senior executive for keeping an eye over information technology and computer systems for leveraging the enterprise’s requirements, helping it to achieve its goals. Actually, CIO has to achieve operational excellence, driving IT transformation through benchmarks, while ensuring the vendor’s portfolio, budget, etc.

- VAR India
(March 2013)

Coolest products of the year 2012

The most innovative product to be launched by TVT in the year 2012 was a complete help desk solution for the enterprises called C-Zentrix Trouble Ticketing Solution and complete lead management system for the enterprises called C-Zentrix Lead Management System.

- VAR India
(January 2013)

Calling with assurance

BY deploying C-Zentrix contact center solution, enhanced customer care service and upped telesales' productivity by about 20%

- Express Computers
(February 2013)

NASSCOM face to face- Saket Setu, Co-Founder and CMO, Towards Vision Technologies

Mr. Saket Setu is the Co-Founder and Chief Marketing Officer at Towards Vision Technologies Pvt. Ltd.(largely known as TVT) , India’s leading Contact Center Solution provider. Mr. Saket with two of the other Co-founders, established Towards Vision Technologies in the year 2002. Saket has played a key role in designing and successful development of C-Zentrix the flagship product of TVT. Since the inception of the company, Mr. Saket has been very closely engaged with the company in establishing its roots deeper across the geographies, bagging 500+ customers and being recognized as one of the top 50 emerging companies in India by NASSCOM. Saket is a live example of zealous young entrepreneur with an immense passion for technology and the utility of it in various spheres of life. This passion of his has made him work very closely with the some of the leading brands like ICICI Lombard, Religare, Max life Insurance, NIIT, Quikr, AMITY, Kohler etc. to enable them with technology to go beyond customer engagement and deliver customer delight.


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