Quick And Easy Communication For Your Comfortable Travel

  • Mega Cabs

    India's fastest radio taxi service gets faster with C-Zentrix Call Center Solution

  • Redbus

    C-Zentrix helped Redbus achieve a very low call abandon ratio and maximum call connect rate, leading to significant increase in customer satisfaction.

  • Carwale

    C-Zentrix has helped us in setting up the dialer solution in a very timely and cost effective manner. I think their biggest USP is that they are themselves doing the services of the product which removes lots of delay in setting up the systems, which otherwise would have happened if there was a third party in middle. We are confident of their solution and would recommend to anybody wanting to have a cost effective dialer solution.

The cab companies can integrate C-Zentrix CTI API with their taxi dispatch system and provide a smooth experience for booking cabs over the phone for their customers.

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Key Features

Multi-Channel Communication

Via phone, email,SMS, chat and social media.

Trouble Ticketing Application

For generating automatic compliant ids and extending the complaint details to the respective departments

Automated Booking And Refund Of Tickets Over The IVRS

The customer can dial on the IVR, punch in his booking id and select the options over the IVR for refund. Immediately the refund details with the unique compliant number is forwarded to the refund department for further action

Standard API Plugins To Travel Portal And Taxi Dispatch Systems

Standard web based API (HTTP based) for passing the CTI details to the taxi dispatch system for pulling out previous interaction details of the customer

IVR For Automated Booking And Status Inquiry

For automated announcement of booking status, departure time, etc. using TTS

Missed Call For Promotion Campaigns

For instantaneous dial out to interested customers for instant information

Robo call Based Automated Call For Any Information Regarding Delay In Departure

Automated messages can be uploaded by the administrator or pushed by the TTS (Text to Speech) engine which then can be broadcast using C-Zentrix dialer which will dial out and play the message every time the call is answered by the customer.

Competitive Differentiators

  • IVR based booking and refund
  • Robo Call for instant update on departure status
  • Quick and easy integration with taxi dispatch system, booking engine,web portal,etc.
  • Trouble Ticketing CRM for automated trouble ticket generation on customer complaints and queries

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