Seamless Communication For Your Supply Chain Network

  • Pidilite Industries

    C-Zentrix helped Pidilite to innovate around their Contact Center strategy and deliver 24x7 customer support

  • Kohler

  • Reliance General Insurance

    C-Zentrix has helped RGI Pune BPO to automate its tele-sales activity across the country by the use of C-Zentrix Contact Center Solution and Auto Dialer. We use their platform for lead generation and tele-sales. The overall back end support provided by them is very good and any system queries are answered on time. We would recommend them to any BFSI customer looking for advanced contact center and lead generation platform

Once the central team decides to replace the damaged parts then the dealer can check on the ticketing system for the existence of the replacement in the inventory. The existing inventory management solution of the enterprise (SAP, Oracle etc) can be integrated with the ticketing CRM to provide single window of interface to the dealers. End of the day the tele-caller sitting at the central help desk can identify the status of the ticket and updates done by the dealer and accordingly inform the end customer.

The inbuilt escalation matrix module helps the enterprise to create their own escalation matrix and TAT for each kind of issue. The escalation happens on SMS and email as per the matrix set by the enterprise. End of the day the enterprise is able to pull out various reports including SLA and TAT reports, dealer efficiency report, tele-caller efficiency report, inventory utilization reports, shift management reports, service engineer based reports etc. for their evaluation and improvement of customer service and support.

Subscribe to Newsletter

Enter your Email id here (required)

Key Features

Multi-Channel Communication

For customers including phone, email, sms, chat and social media plugin

Trouble Ticketing Application

For generating automatic compliant ids and extending the complaint management to the dealer network

Facility To Upload Videos, Photographs Of Damaged Parts And Voice Recorded Site Visit Report Of The Engineer Online On The Ticketing CRM

This helps the central team to verify and evaluate the exact replacement which needs to be send to the field engineer or the dealer

Inbuilt Automated Escalation Matrix in the Ticketing CRM

The inbuilt escalation matrix module helps the administrator to set rules for escalation along with the hierarchy in the organization .Escalation can happens over web, email and SMS.

C-SAT Survey Module For Conducting Customer Satisfaction Surveys

The IVR based C-SAT survey module helps organizations to take feedback from the customer over the call and publish a detailed customer satisfaction survey report to the top management

Standard API Plugins To Third Party Application Including Inventory Management Systems, Billing and AMC Modules etc (SAP and Oracle)

The solution comes with standard web based APIs to plugin to any third party CRM, ERP,databases, BI tools,inventory, invoicing modules, etc.

Extended AMC Management Module As Part Of The C-Zentrix Trouble Ticketing CRM

The extended AMC module of the ticketing system helps enterprise to track product replacement tickets under warranty or out of warranty and accordingly raise bills to the dealer or the end customer for the replacements.

Competitive Differentiators

  • Advanced C-Zentrix Trouble Ticketing CRM with AMC management module for managing dealers across the dealer network
  • Standard API plugins for SAP and other inventory management systems
  • In-built C-SAT survey module over IVR
  • Android based C-Zentrix Trouble Ticketing application for field engineers for instant update to the central ticketing CRM

Suggest You To Read

C-Zentrix solution for
Customer login | Partner login
Customer Support Hotline
+91 124 4793900