Create Healthy Communication For Your Patients
It has become quite essential for health companies to provide excellent customer support to their patients. Where even a minute of the time saved can be the difference between life and death, such 24x7 help desk support with expert health specialists at the help desk are the lifeline of many people. Patients can call in to get appointments scheduled, ask for instant help,and get connected to a specialist sitting on a remote location.
The Robo-Calling solution of C-Zentrix Suite helps to automatically call patients and remind them about their scheduled dose of medicine or scheduled re-checkup. The C-Zentrix telephony platform also helps to connect and conference patient and specialists sitting in two different corners of the world instantaneously using the audio conferencing bridge.
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For patients including phone, email, SMS, chat and social media plugins
For generating automatic compliant ids and extending the complaint to the respective medical department
C-Zentrix comes with standard APIs (HTTP based) to plugin to any third party hospital management system
The doctor's roaster from HMS can be announced over the IVRs using TTS (Text to Speech) and customer can block the doctor\'s time over the IVR.
Missed call can be used for registration over the phone without incurring any cost. On every missed call a SMS for registration is sent to the patient
The C-Zentrix contact center solution is integrated with the HMS which stores all medical reports of the customers. The doctor can call on a dedicated internal number to and listen to the medical report of the patient by entering the patient id, after which the report is announced using TTS engine (Text to Speech engine)
For educating patients sitting in remote areas on communicable diseases etc by an expert via mobile phones
- IVR based appointment scheduling with the doctor
- Text To Speech facility for medical report announcement
- Easy Integration with standard hospital management system.
- Health specialists can login remotely as contact center agents to take calls from patients
- Conference bridge for conferencing patients and health specialists sitting in multiple locations