Install Your Contact Center In One Box
The BPO industry in India has been growing at a steady pace and has become the mainstay of the Indian IT ecosystem. The concept of the setting up BPO and running multiple processes for multiple customers at optimum cost and maximum efficiency has driven us to provide the most effective solution for the industry.
C-Zentrixs Single Box Customer Engagement solution fulfills all the needs of a good contact center solution with minimum hardware and maximum software efficiency.
We are the only contact center solution providers in the market who can add upto 150-180 concurrent agents over 240 voice channels on one single server along with the features like IVR, ACD, Predictive Dialer,Voice Logger, CRM, MIS reporting, call conferencing, email and SMS integration, call barge in, APIs for third party CRM integration, etc.
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Multi-Channel communication for customers including phone, email, SMS, chat and social media plugins
Skill Based Routing with unlimited skill provisioning. Administrator can setup up to 40 different skills for an agent. Skill based routing works for both inbound and outbound predictive agents.
Multi Campaign Facility for agents to login and take calls from multiple campaigns at the same time.
Real time reporting for live agents , campaigns , lead list status, conference calls etc.
Historical Reporting with more than 80 readymade reports and administrator also has the facility to create his own customized reports. C-Zentrix also provides APIs to push data to third party database so that customer can create his own customized reports as per his need.
The automatic call barge in helps the quality team to barge in the nth call and fill the quality report which automatically pops up with the call. End of the day a detailed quality report is available for each agent.
Multi lead dialing facility for dialer. The C-Zentrix dialer provides multi lead dialing facility where every lead can have upto 10 phone numbers to be dialed out as per the rule set by the administrator.
Administrator can create customized rules for auto dialing. LIFO (Last in first out) and FIFO (First in and first out) are some of the standard rules which administrator can use as default rules.
Robo call for automated dial out for voice blasting
Easy to design and implement IVR tree (UI Based).
Screen logger for recording screen of agents
Remote agents over VoIP,GSM and TDM (Mobile Phone or Landline Phone)
Agents can take multiple people into a conference call (up to 5 people in a single conference). There would be 100% recording and reporting for this conference call.
- Quick to install and easy to use
- Full browser based UI for agents
- Agents desktops can be Linux machines or thin clients
- All standard APIs are available for integration with SMS and email gateway, CRMs or other application or payment gateway
- APIs for LDAP and SSO integration
- PCI DSS certified IVR
- Rule based dialing by the dialer
- Remote agents over mobile or landline phones