Install Your Contact Center In One Box

  • Magus Dialog

    Implementation of C-Zentrix enabled Magus Dialog too increase it agent productivity by 100% and provide 99.99% uptime to its end customers.

  • ICICI Lombard

    C-Zentrix Enterprise Suite CRM enabled ICICI Lombard to automate its end to end lead generation process resulting in the Increased Productive Time

  • Magus Dialog

    We feel privileged to partner with C-Zentrix. Their focus commitment, focus, team work and integrality demonstrated in handling any requirement or support issue was fantastic. The support issued to us at critical times, around the clock was appreciated. The turnaround time at most times has overwhelmed us.

It’s easy to install & configure and one can start calling within few hours. Advanced C-Zentrix Enterprise Suite helps to create HA (High Availability) solution with Load Balancing for upto 1000 agents or more (extra ACD servers and gateways can be added to go upto any limit above 1000 agents) with all the functionalities of a single box contact center solution. It's apt for any mission critical process like telecom or banking where the BPO looks for a highly stable, 99.999% uptime solution with all standard functionalities of a contact center.

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Key Features

Multi-Channel Communication

Multi-Channel communication for customers including phone, email, SMS, chat and social media plugins

Skill Based Routing

Skill Based Routing with unlimited skill provisioning. Administrator can setup up to 40 different skills for an agent. Skill based routing works for both inbound and outbound predictive agents.

Multi Campaign Facility

Multi Campaign Facility for agents to login and take calls from multiple campaigns at the same time.

Real Time Dash Boards

Real time reporting for live agents , campaigns , lead list status, conference calls etc.

Historical Reporting

Historical Reporting with more than 80 readymade reports and administrator also has the facility to create his own customized reports. C-Zentrix also provides APIs to push data to third party database so that customer can create his own customized reports as per his need.

Automated Call barge-In

The automatic call barge in helps the quality team to barge in the nth call and fill the quality report which automatically pops up with the call. End of the day a detailed quality report is available for each agent.

Multi Lead Dialing Facility

Multi lead dialing facility for dialer. The C-Zentrix dialer provides multi lead dialing facility where every lead can have upto 10 phone numbers to be dialed out as per the rule set by the administrator.

Rule Based Dialing

Administrator can create customized rules for auto dialing. LIFO (Last in first out) and FIFO (First in and first out) are some of the standard rules which administrator can use as default rules.

Robo Call Feature

Robo call for automated dial out for voice blasting

UI Based IVR Tree Design

Easy to design and implement IVR tree (UI Based).

Screen Logger

Screen logger for recording screen of agents

Remote Agents

Remote agents over VoIP,GSM and TDM (Mobile Phone or Landline Phone)

Conference Bridge

Agents can take multiple people into a conference call (up to 5 people in a single conference). There would be 100% recording and reporting for this conference call.

Competitive Differentiators

  • Quick to install and easy to use
  • Full browser based UI for agents
  • Agents desktops can be Linux machines or thin clients
  • All standard APIs are  available for integration with SMS and email gateway, CRMs or other application or payment gateway
  • APIs for LDAP and SSO integration
  • PCI DSS certified IVR
  • Rule based dialing by the dialer
  • Remote agents over mobile or landline phones

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