Banking and Insurance
Secured Communications with C-Zentrix
Advanced customer engagement solution is the backbone of BFSI businesses. Over the years C-Zentrix has evolved as highly dependable customer engagement solution for BFSI companies.
Insurance and home loan companies utilize C-Zentrix Help Desk solution for handling complaints and queries for their customers including queries related to premium payment, product details, insurance claims, loan interests, loan repayment, application for loan, etc. They use C-Zentrix Lead Management System extensively for lead generation and tele-sales activities for a faster and more organized reach to the prospects. C-Zentrix Predictive Dialer and Rule Based Dialer is used by insurance and home loan companies for premium or EMI reminder and cross selling of insurance or loan products.
Securities companies utilize the C-Zentrix Help Desk solution for 'Call n Trade' services (telephonic trading of shares) customer complaints and queries related to their demat accounts, transactional issues etc.
Many of the customer services are automated over the Interactive Voice Response System. C-Zentrix suite has the capability to integrate with a third party trading server of the enterprise for creating a T- PIN (Trading Pin authentication module over the IVRs) module for a secured and safe telephony based trading system.
Subscribe to Newsletter
For customers including phone, email,SMS and chat
For managing leads from multiple sources
CRMs and BI tools for integration with C-Zentrix dialer for dial out logic. Especially helpful in insurance renewal process
The C-Zentrix IVR can be integrated with third party authentication tool (CRM). As soon as the customer calls from registered number his phone number is passed in real time to the authentication server (over HTTP request). The authentication server authenticates and sends the response in real time back to C-Zentrix IVR with added details like which agent to connect or the skill required by the agent to answer to this particular customer, etc.
The C-Zentrix IVR is PCI DSS certified and can be used by organizations to host it in their premises for any IVR based payment transaction system.
For screen recording of all transactions on the agent screen
- Advanced C-Zentrix Lead Management application which can plugin to the C-Zentrix Contact Center solution for end to end management of leads
- Trading Pin (T-PIN) module over IVRs for secured authentication of customers over calls
- Web based APIs which can be easily plugged into any third party application and can guide the C-Zentrix dialer for a rule based calling
- Single user window for the call center agents with all applications integrated on to one interface for a quick call resolution and better experience for the end customers