• ICICI Lombard

    C-Zentrix Enterprise Suite CRM enabled ICICI Lombard to automate its end to end lead generation process resulting in the Increased Productive Time

  • Pidilite Industries

    C-Zentrix Helped Pidilite To Innovate Around Their Contact Center Strategy And Deliver 24x7 Customer Support

  • NSE

    The support from C-Zentrix team for such critical process where the up time required is 99.99% has been fantastic and we have hardly encountered any challenge in last 3 years of usage. We would highly recommend this solution for putting critical service desk operations /processes of the organizations.

C-Zentrix is easy, simple and at the same time more comprehensive and customized than any existing contact center solution. 

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Key Highlights

Quick to install and configure

C-Zentrix has a single CD for installation which can be used by the IT admin to install a C-Zentrix Contact Center Solution in an hours time.

Easy to customize, operate and manage

C-Zentrix is highly customized and administrator can configure every single feature to its minutest detail. Like the C-Zentrix dialer can be configured for dialing with its various standard modes (like predictive, progressive, preview) or even rule based like FIFO or LIFO dialing, or the administrator can create his own rule for dialing

Multi-Channel Communication including Voice, Email, Chat and SMS

Multi-Channel communication helps customers connect to the help desk using phone, email, sms, chat as per their convenience.

Customized Solution

End to End Customer Engagement Solution along with C-Zentrix CRMs for each industry type

Complete Web Based management for the solution

The entire C-Zentrix Suite is browser based and the entire solution can be managed over LAN or WAN network without any installation of an app on the system

No OS dependency for the agent desktops

As the solution is browser based (both for agent and admin interface) , agent desktops can have Linux or Windows OS as per the clients comfort

List of Industries

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