Record The Calls And Improve The Call Handling Quality Of Agents

  • Magus Dialog

    Implementation of C-Zentrix enabled Magus Dialog too increase it agent productivity by 100% and provide 99.99% uptime to its end customers.

  • ICICI Lombard

    C-Zentrix Enterprise Suite CRM enabled ICICI Lombard to automate its end to end lead generation process resulting in the Increased Productive Time

  • Magus Dialog

    We feel privileged to partner with C-Zentrix. Their focus commitment, focus, team work and integrality demonstrated in handling any requirement or support issue was fantastic. The support issued to us at critical times, around the clock was appreciated. The turnaround time at most times has overwhelmed us.

The advanced search capabilities of C-Zentrix Voice Logger help the supervisor to search the calls easily based on caller id, date and time, switch level and customized dispositions, DID, campaign, agent , IVR node , unique id etc.

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Key Advantages

  • 100% Call recording for all inbound and outbound calls
  • Supported file format wav and mp3
  • Advanced Search filters for the supervisor
  • Inbuilt quality tool for supervisors for call quality rating. Even basic quality reports are available based on the quality feedback
  • Easy download of sound files in zip format over web
  • Automatic back up and Delete facilities for automatic back up of sound files over network storage devices


  • 100% Call recording
  • WAV and MP3 format of recording files
  • Inbuilt Quality tool
  • Advanced Search Filters
  • Facility for agents to record their own files
  • Facility for supervisor to configure the nomenclature of the sound files

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