Record The Calls And Improve The Call Handling Quality Of Agents
C-Zentrix comes with an inbuilt voice logger, which records every call which comes in (inbound) or which goes out (Outbound) from C-Zentrix. The recorded files are saved in WAV or MP3 format and can be zipped, archived and downloaded from the admin panel of C-Zentrix anywhere on the web.
It is the only Voice Logger in the industry which comes integrated with a quality tool for the quality team to analyze and do grading and reporting of the call and agent quality.The C-Zentrix Voice Logger comes with automated back-up and deletes facility for superior management of voice logs. It can be easily integrated to network storage devices for automated push of voice logs for storage over a long period of time. The C-Zentrix Voice Logger is also sold together with the C-Zentrix Screen logger for a complete recording solution for voice and screen in a call center scenario.
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- 100% Call recording for all inbound and outbound calls
- Supported file format wav and mp3
- Advanced Search filters for the supervisor
- Inbuilt quality tool for supervisors for call quality rating. Even basic quality reports are available based on the quality feedback
- Easy download of sound files in zip format over web
- Automatic back up and Delete facilities for automatic back up of sound files over network storage devices
- 100% Call recording
- WAV and MP3 format of recording files
- Inbuilt Quality tool
- Advanced Search Filters
- Facility for agents to record their own files
- Facility for supervisor to configure the nomenclature of the sound files