Fetch Your Reports Anytime Anywhere
C-Zentrix reporting engine provides real time and historical reports and graphs for agents, supervisors, adminnistrators and also Executive insight into Key Parameter Indicators with the Executive Reporting.
The Real time dashboard can be accessed over PC or Mobile from any where over normal internet or 3G connection. Real Time report shows live call status (answered, hold , unhold), agent status, campaign status, lead status, conferenvce status, live barge in etc. Real time reports can be displayed over a big screen for the view of the entire agents and administrators sitting on the call center floor. The Historical reportings which are more than 60 in number can be easily fetched from anywhere by logging on to the C-Zentrix server using PC or Mobile phone over normal internet connection.
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The Executive reporting system (ERS) provides 8 Key parameter indicator reports which help the top management make critical decisions to improve efficiency and resource optimization in their BPO. The ERS includes.
- ASA (Average Speed of Answer)
- FCR (First Call Resolution)‘
- RCP (Repeat Call percentage)
- AHT (Average Handling Time)
- ABCP (Abndon Call Percentage)
- ACP (Answred Call Percentage)
- ADR (Average Downtime Report)
Real Time Reports for monitoring the call center remotely from any corner of the world over normal internet connection
Historical reports which can be downloaded easily in CSV format over any normal internet connection
Multi-Tenant access facility which helps multiple supervisors and administrators to only see and pull out the reports for their campaigns
Executive reports with detailed graphical representation for quick decision making at the management level
Node wise reports for IVR for detailed analysis of the customer preferences and choice
Easy downloadable reports in CSV and PDF formats
Automatic Push of Reports over email by creating customized rule for report push to selected administrators, executives and supervisors
Make Your Own Report Tool for creating your own customized reports
Standard API to push the report data to third party CRM or database for creating customized reports