Fetch Your Reports Anytime Anywhere

  • Quikr.com

    C-Zentrix helped Quikr.com to track the complete lead life-cycle and improved their Turn Around Time.

  • Snapdeal.com

    C-Zentrix helped Snap Deal manage its customer communication in an effective way providing delightful & seamless customer interactions.

  • Yebhi.com - Testimonial

    C-Zentrix has been an involved partner with us for last 2 years in providing end to end solution for customer support services.Their capability to integrate their solution with order booking engine and online web portal really gives an advantage to online business like us. I would recommend them to any E-Commerce company in India or abroad which wants to have a robust customized solution for their help desk.

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These reports can be downloaded in CSV format by any authorized user instantaneously. The reports include ACD Reports, CRM Reports, IVR Reports, Conferencing reports, Skill Based Reports etc.

The Executive reporting system (ERS) provides 8 Key parameter indicator reports which help the top management make critical decisions to improve efficiency and resource optimization in their BPO. The ERS includes.

  • ASA (Average Speed of Answer)
  • FCR (First Call Resolution)‘
  • RCP (Repeat Call percentage)
  • AHT (Average Handling Time)
  • ABCP (Abndon Call Percentage)
  • ACP (Answred Call Percentage)
  • ADR (Average Downtime Report)

Key Advantages

Real Time Reports

Real Time Reports for monitoring the call center remotely from any corner of the world over normal internet connection

Historical reports

Historical reports which can be downloaded easily in CSV format over any normal internet connection

Multi-Tenant access

Multi-Tenant access facility which helps multiple supervisors and administrators to only see and pull out the reports for their campaigns

Executive reports

Executive reports with detailed graphical representation for quick decision making at the management level

Node wise report for IVR

Node wise reports for IVR for detailed analysis of the customer preferences and choice

Easy downloadable

Easy downloadable reports in CSV and PDF formats

Automatic Push of Reports

Automatic Push of Reports over email by creating customized rule for report push to selected administrators, executives and supervisors

Customizable Reports

Make Your Own Report Tool for creating your own customized reports

Standard API

Standard API to push the report data to third party CRM or database for creating customized reports

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