Unified Agent Interface With Integrated Reporting

  • Magus Dialog

    Implementation of C-Zentrix enabled Magus Dialog too increase it agent productivity by 100% and provide 99.99% uptime to its end customers.

  • ICICI Lombard

    C-Zentrix Enterprise Suite CRM enabled ICICI Lombard to automate its end to end lead generation process resulting in the Increased Productive Time

  • Magus Dialog

    We feel privileged to partner with C-Zentrix. Their focus commitment, focus, team work and integrality demonstrated in handling any requirement or support issue was fantastic. The support issued to us at critical times, around the clock was appreciated. The turnaround time at most times has overwhelmed us.

The C-Zentrix Bar (CZ Bar) is a standard plugin with all call controls like dial,disconnect, hold, unhold, trasnfer, conference etc which can be plugged in to any third part CRM interface. This helps the agents to have a unified agent interface for operation without toggling on to multiple screen during a call. All API details can be found in the integration documents available here.

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Key Advantages

  • HTTP based APIs which is easy to modify and customize
  • APIs for integrating IVR, Dialer, ACD, Reporting Engine
  • Lead Source Integration helps to push leads to the C-Zentrix dialer in real time
  • CZ Bar to help administrator create unified agent interface with all call controls on their own third party CRM page
  • Helps to create customized reports by pushing relevant data in real time from C-Zentrix to third party reporting tool

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