Bridge your calls ease your business delivery
C-Zentrix comes with an inbuilt Conference Bridge solution for the call center agents to seamlessly connect multiple stake holders on a single call for easy and quick solution delivery to the customer. Agent can patch an existing customer call seamlessly to a third party supervisor sitting in the same IP network or to a supervisor on any GSM or TDM network.
Agent can continue being a part of the conference call or go ahead and take the calls while the supervisor(s) can continue talking to the customer. Up to 5 people can join in a single conference call.
The entire call is recorded and tagged for future references.
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The tele caller can take a supervisor into a conference call with the customer at any point of time in call. Supervisor might be logged in as an agent from the same network as the tele caller or might be available on any TDM, GSM or IP network.
The entire conference call is recorded and tagged under the same unique reference number (Unique Id) as the original call for reference. Detailed reporting (real time and historical) along with the voice recording is available immediately after the conference call is over.
Agent can leave the conference call initiated by him and take other calls in the queue while the customer and the supervisor can go ahead talking in the conference call.
Call Conferencing Features
- Single Agent Window Control for conferencing
- 100% call recording
- Detailed reporting for agent and callers separately
- Tagged with the same session id as the original call for an easy access and reporting