Feature Rich and Rich Features
C-Zentrix Customer Engagement Solution is a feature rich contact center solution with features which are not only advanced but also apt for the customer needs. C-Zentrix Contact Center Solution features have been designed based on the inputs provided by the existing customers business needs. Features are not only innovative but also map exactly to the business process of the customer for providing maximum utility.
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The features have been developed over a period of time based on the requirements of our customers who have been the creating force behind our product. Our development team shares a close proximity with the customer to understand his changing business needs and provide him with the right feature to take care of these new business needs. The customized requirement for a customer ends up as a feature in our latest version; if we see lot of value add from this feature to our existing and new customer base.
The utility of the features and the usability is an important aspect while the feature is designed so that the feature is easy to use and adds real value to the product and the customer who would use it.
Almost all our features come with the facility to customize it to the minutest detail for the customer's business needs
All our features are software license based. Once the basic C-Zentrix platform is deployed then any feature can be updated by just updating the software license. All features can be configured from the admin interface in a quick and easy manner.
All our features come with third party APIs which can be used to integrate the feature with any third party CRM, database etc in a quick and easy manner. w.g IVRs can be integrated with a third party database for caller id and user pin authentication over the IVRs. ACD can be integrated with SMS gateway for pushing SMS on every call that is answered by the ACD etc. Dialer can be integrated using a lead source API where the number to be dialed is pushed by a third party application.