C-Zentrix helped Pidilite to innovate around their contact center strategy and deliver 24x7 customer support.
About Client : Pidilite Industries Limited is the market leader in adhesives and sealants, construction chemicals, hobby colors and polymer emulsions in India. It is the largest adhesive manufacturer in India. It also has worldwide presence in adhesives, art material and industrial chemicals. Pidilite is growing its international presence through acquisitions and setting up manufacturing facilities and sales offices in important regions around the world like Singapore, Dubai and Brazil and Middle Eastern regions.
With the implementation of C-Zentrix solution, NIIT has seen huge improvement in the TAT(Turn Around Time) to few minutes from few days for connecting to the prospects dropping in from various lead sources
Berkshire India, a majority-owned unit of Berkshire Hathaway Inc. has been incorporated to sell and distribute general insurance products in India through their online distribution portal www.berkshireinsurance.com