Implementation of C-Zentrix enabled Magus Dialog to increase its agent productivity by 100% and provide 99.99% uptime to its end customers
About Client: Magus Dialog has a unique distinction of being the first organization in this business segment to receive the coveted ISO 9001: 2000 certification. Magus in turn has been serving one of the India's leading global Telecommunication companies with operations in 19 countries across Asia and Africa. The company offers Mobile voice and data services, fixed line, IPTV, DTH and high speed broadband services.
With the implementation of C-Zentrix solution, NIIT has seen huge improvement in the TAT(Turn Around Time) to few minutes from few days for connecting to the prospects dropping in from various lead sources
Berkshire India, a majority-owned unit of Berkshire Hathaway Inc. has been incorporated to sell and distribute general insurance products in India through their online distribution portal www.berkshireinsurance.com