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Case Study- NIIT
The Gartner CRM Vendor Guide 2014
The Gartner CRM Vendor Guide 2014
C-Zentrix for Emergency Services
C-Zentrix for Emergency Services
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Your customer helpline is one of the most effective ways your customers can reach you. I t becomes of utmost importance to make your helpline as efficacious as possible. C-Zentrix provides you with a completely automated customer engagement application to ensure all your customers’ experiences and engagements with your products and services are taken care of. This hassle free, easy to set up application with fully packaged hardware and software, helps you provide greater customer satisfaction and yet allows you to focus on your core domain.
C-Zentrix has helped us in setting up the dialer solution in a very timely and cost effective manner. It was very easy for us to incorporate their tool into our systems without doing any major changes. I think their biggest USP is that they are themselves doing the services of the product which removes lots of delay in setting up the systems, which otherwise would have happened if there was a third party in middle. We are conﬁdent of their solution and would recommend to anybody wanting to have a cost effective dialer solution.
ICICI Lombard GIC Ltd. is the largest private sector general insurance company in India with a Gross Written Premium (GWP) of Rs. 6,420 cr. for the year ended March 31, 2013. The company issued over 91.8 lac policies and settled over 50.7 lac claims as on March 31, 2013.
C-Zentrix is a flagship product of Towards Vision Technologies Private Limited (TVT) a company incorporated in the year 2002. C-Zentrix range of products specializes in software products for contact center and enterprise level applications for voice and data. With 500+ customers and approximately 50000 live licenses running at any given point of time , we are now a leading Contact Center solution provider in India. Some of the many customers certifying C-Zentrix capabilities - Max Life Insurance Limited, ICICI Lombard, Reliance General Insurance, Berkshire Indi ,SMC India, NSE Mumbai, NIIT Limited, Amity University, Kohler India, Pidilite Industries, Snap Deal, Quikr, Red Bus , Videocon Next, MNREGA Rajasthan, DIAL 100 Mumbai and many more. Presence in 5 continents including countries like India, Bangladesh, Srilanka, Malaysia, Indonesia, Dubai, South Africa, Ethiopia and Brazil.
C-Zentrix is complete Customer Engagement Suite for managing inbound and outbound calls effectively for up to 150 concurrent Tele-callers on one single server with 8 PRI lines terminated concurrently. C-Zentrix provides easy to use, manage and monitoring system for any emergency helpline contact center.
Insurance and Home Loan companies utilize C-Zentrix Help Desk Solution for handling complaints and queries for their customers including queries related to premium payment, product details, insurance claims, loan interests, loan repayment, application for loan etc. They use the C-Zentrix Lead Management System extensively for lead generation and tele sales activities for a faster and more organized reach to the prospects. C-Zentrix Predictive Dialer is used by insurance and home loan companies for premium or EMI reminder and cross selling of insurance or loan products. The Voice Logger system of C-Zentrix which can help insurance companies retain sales calls recording for life long helps them to comply with the IRDA guidelines.
NIIT Limited is a global talent development company. The company is listed on the National Stock Exchange and Bombay Stock Exchange of India. The company offers learning and knowledge solutions globally to Individuals, enterprises and institutions in information technology, business process outsourcing, banking finance and insurance, executive management education, school education, communication and professional life skills, and vocational skills training.
Indian middle class segment is found to be the biggest users of Missed Calls”. “84% of Indians says that they use Missed Calls to save money”. Indian customer base have been found to be most responsive when asked to respond to any request using Missed call than a call or SMS. It is found that Missed call campaigns generates 5 times more leads as compared to any SMS, call or Email campaign.
C-Zentrix, a flagship product of Towards Vision Technologies Private Limited (TVT) a company incorporated in the year 2002 is among the leading software product companies providing contact center software and enterprise level software applications for voice and data.
Today customers look for 24x7 help desk support with immediate commitment on resolution TAT and future follow ups. The C-Zentrix Help Desk Solution helps the enterprise to monitor every single call, generate complain ids on each call and assign it to the right dealer in the dealer network. The dealer can log in to the ticketing system from his location see the new tickets assigned to him and assign a service engineer to take an action on the ticket. The voice logs recorded at the central help desk can be accessed by the dealer and the service engineer to identify the exact the issue reported by the customer before the service engineer visits the site.
Quikr.com, India’s largest online and mobile classified portal based out of Mumbai, India was founded in 2008. Quikr provides the local community with an opportunity to help them buy, sell, rent, find something and address needs across many categories. These categories numbering over 12 and sub-categories over 140 range from Mobiles, real estate, cars, services, jobs, entertainment, furniture, electronics and many more
C-Zentrix is a flagship product of Towards Vision Technologies Private Limited (TVT) a company incorporated in the year 2002. C-Zentrix range of products specializes in software products for contact center and enterprise level applications for voice and data. With 500+ customers and approximately 50000 live licenses running at any given point of time , we are now a leading Contact Center solution provider in India.
C-Zentrix Help Desk Solution is a combination of C-Zentrix Contact Center Solution and the Trouble Ticketing CRM which provides a 360 degree interface for the customers to register any complain and queries to the central help desk of the enterprise using phone call, email, SMS or chat. The helpdesk solution helps the customer to monitor all the queries and complaints proactively making sure that no customer complaint goes unattended.
The citizen helpline was launch to render round the clock help to women in distress. This emergency service desk was connected with 185 police stations across the city and facilitated quick communication between the victim and the police authorities in the city.
Educational institute’s biggest challenge today is to create a communication platform in accordance to the ever growing expectations of its various stake holders which include students, parents, teachers and administrators. It is increasingly becoming important for these institutions to view students and parents as their demanding ‘customers’ and accordingly create an information highway to sufﬁce their growing need of information exchange.
Magus Dialog has the unique distinction of being the first organization in this business segment to receive the coveted ISO 9001: 2000 certification. Magus in turn has been serving one of the India’s leading global Telecommunication companies with operations in 19 countries across Asia and Africa. The company offers Mobile voice and data service, fixed line, IPTV, DTH and high speed broadband services. The telecom operator’s inbound customer care units across seven circles in India are outsourced to multiple locations of Magus Dialog.
It has become quint essential for health companies to provide excellent customer support to their patients. Where even a minute of time saved can be the difference between life and death, such 24x7 help desk support with expert health specialists at the help desk are really the life line to so many people. Patients can call in to get appointments scheduled, ask for instant help, get connected to a specialist sitting in remote location, or even the help desk can set a reminder call for reminding the doses of the medicine to the patients. The Robo-Calling solution of C-Zentrix Suite helps to automatically call patient and remind them about their scheduled dose of medicine or scheduled re-checkup.
Mega Cab which is known for its best fleet of luxurious car in the country, wanted to have a contact center technology which would lead to a complete delight to its customer while booking a cab online or for any enquiry related to the booking. C-Zentrix brought to Mega Cab the technology which would create the same delight to their customers as Mega Cab’s brand image
E-Commerce is an emerging business segment driven completely by information technology. The relevance of C-Zentrix Enterprise Communication Suite is immense in free ﬂow of information across the board for customer satisfaction and operational efﬁciency of the online business.The ability of C-Zentrix Suite to integrate to the order booking engine and online web portal to provide a seamless experience to the end customer whenever he calls on the help desk really provides a delight to the customer.
Berkshire India, a majority-owned unit of Berkshire Hathaway Inc. has been incorporated to sell and distribute general insurance products in India through their online distribution portal www.BerkshireInsurance.com. BerkshireInsurance.com provides insurance directly to the consumer by utilizing internet and tele-marketing, currently offering products such as Motor Insurance, Health Insurance and International Travel Insurance
C-Zentrix Help Desk Solution is a combination of C-Zentrix Contact Center Solution and the Trouble Ticketing CRM which provides a 360 degree interface for the students, staff members, parents and prospects for any complain and queries. The help desk can be reached by call, email, SMS or chat.
Redbus, also known as Redbus. In, is Indias biggest online bus ticketing company. The company also sells tickets through offline outlets. It has offices across all major cities of India in Ahmadabad, Bangalore, Chennai, Coimbatore, Delhi, Hyderabad, Mumbai, Pune, Vijayawada and Visakhapatnam. Lately, it was taken over by the IBIBO Group, a joint venture of South Africa's Naspers and China's Tencent in June 2013. Started modestly in August 2006 with a few seats from one bus operator, Redbus today is one of the most successful online bus tickets booking agencies. Today, it has 700 bus operators, 10,000 buses listed on it, works in 15 states and sells around 5,000 tickets every day.
Amity University is a private university in India. Established by the non-profit Ritnand Balved Education Foundation in the Indian state of Uttar Pradesh; it has campuses in Noida, Lucknow, Gurgaon, Jaipur, Gwalior and Dubai. Amity was Indias first private university slated to implement reservations for both faculty as well as students, The school started with an enrollment of 120 students. In 2011, it had 1,00,000 students in 240 programs. Amity also has Business Schools across various cities in India, London,Singapore, Dubai and Mauritius under the name of "Amity Global Business Schools"
C-Zentrix is a flagship product of Towards Vision Technologies Private Limited (TVT) a company incorporated in the year 2002. TVT is among the leading software product companies providing contact center software and enterprise level software applications for voice and data.
Orange Travels is in the process of creating a highly sophisticated transport network that will move people and materials efficiently through the country, in a way that contributes to the quality of life for all residents, businesses and visitors.
Pidilite Industries Limited is the market leader in adhesives and sealants, construction chemicals, hobby colors and polymer emulsions in India. It is the largest adhesive manufacturer in India. It also has world wide presence in adhesives, art
material and industrial chemicals. Pidilite is growing its International presence through acquisitions and setting up manufacturing facilities and sales offices in important regions around the world like Singapore, Dubai and Brazil and
Middle East regions.
SMC is India’s leading financial services and investment solutions providers and has been rated as India’s
best equity & best currency broker and broking house with the largest distribution network.