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C-Zentrix Enterprise Suite CRM enabled ICICI Lombard to automate its end to end lead generation process resulting in the Increased Productive Time
C-Zentrix Helped Pidilite To Innovate Around Their Contact Center Strategy And Deliver 24x7 Customer Support
The support from C-Zentrix team for such critical process where the up time required is 99.99% has been fantastic and we have hardly encountered any challenge in last 3 years of usage. We would highly recommend this solution for putting critical service desk operations /processes of the organizations.
C-Zentrix Screen Logger helps enterprises record all transaction on the user’s screen (be it a call center agent, an accountant, order booking executive or a supervisor,etc.) in video format for quality and auditing. The system can be activated by installing a small application on the agent desktop which works in the background and can be controlled remotely by the administrator from a central C-Zentrix system.
The video recording of the users screen is instantaneously pushed to a central repository for storage.Detailed reporting for the date, time and length of recording is also available with the MIS reports.
The C-Zentrix Screen Logger seamlessly connects to the C-Zentrix Voice Logger for an integrated voice and screen logging solution along with the entire C-Zentrix Contact Center solution.
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It's a complete web based solution with browser based management and administration. Small application needs to be installed initially on each desktop whose screen needs to be recorded and then the application can be managed remotely by the administrator from anywhere on the network.
The screen is recorded in standard video format and can be easily played on any video player.
The screen logger solution integrates with the C-Zentrix voice logger to provide a complete recording solution for quality and audit. The quality manager can listen to the calls and watch real time videos of the activities of the agents screen giving him tehe clear pictures of the customer transaction with the agent.
Standard APIs are available to push to the screen recordings to any existing application as per the customer's requirement.