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Missed call campaigns generates 5 times more leads as compared to any SMS, Call or Email campaign
C-Zentrix Enterprise Suite CRM enabled ICICI Lombard to automate its end to end lead generation process resulting in the Increased Productive Time
C-Zentrix Helped Pidilite To Innovate Around Their Contact Center Strategy And Deliver 24x7 Customer Support
The support from C-Zentrix team for such critical process where the up time required is 99.99% has been fantastic and we have hardly encountered any challenge in last 3 years of usage. We would highly recommend this solution for putting critical service desk operations /processes of the organizations.
Missed call has recently become one of the many tools for communication for the mobile phone users. The customer base, especially in the developing markets seems to be most responsive when asked to respond to any request using missed call than a call or SMS. Several research reports have quoted that missed call campaigns generate 5 times more leads as compared to any SMS, call or Email campaign
C-Zentrix provides you with an innovative service of missed call to help your business flourish with minimal amount of investment. It is the simplest way to capture customer information without incurring any cost on either sides and generate genuine leads.
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The missed calls can be pushed in real time to the C-Zentrix dialer which can immediately dial out and connect the customer to the agent in the call center for further communication.
On every call received on the missed call server the call is disconnected and an automatic SMS acknowledging the customers call is immediately pushed to the customer.
This mode of communication has been hugely popular in developing countries as it helps customer communicate his interest in the product or service to the provider without incurring any cost for calling. It also helps the provider generate leads absolutely free of cost.
Leads generated through missed call can be used by the provider to push their products and services without infringing the NDNC regulation as the customer has already demonstrated the interest in the provider's product or service.