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World’s leading Single Server Customer Engagement Solution for Small & Medium Businesses
C-Zentrix helped Snapdeal manage its customer communication in an effective way providing delightful & seamless customer interactions.
With the implementation of C-Zentrix solution, NIIT has seen huge improvement in the TAT(Turn Around Time) to few minutes from few days for connecting to the prospects dropping in from various lead sources.
C-Zentrix has been an involved partner with us for last 2 years in providing end to end solution for customer support services.Their capability to integrate their solution with order booking engine and online web portal really gives an advantage to online business like us. I would recommend them to any E-Commerce company in India or abroad which wants to have a robust customized solution for their help desk.
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The C-Zentrix SME solution can be installed on any standard PC server available with the customer. A dual Xeon server can support up to 150-180 concurrent tele callers with all the applications of the contact center. All standard functionalities like IVR, ACD, Predictive Dialer, Voice Logger, CRM, MIS ,Reporting and Call Conferencing are part of this single box package.
The tele caller desktops can have Windows or Linux OS. The agent can use any browser (Internet Explorer or Firefox) for login into C-Zentrix SME ACD.
The C-Zentrix SME can route calls based on skill, SLA, time and any other customized option which gives a personalized experience to the customer contacting the C-Zentrix SME. For example Customer of an e-commerce firm using C-Zentrix are not made to wait for more than 10 seconds in the queue. Either their calls are connected to the tele caller within 10 seconds or disconnected and later dialed out automatically by the C-Zentrix dialer when the tele caller on the floor is available for the call.
SME`s specifically in BFSI segment need to record their calls for legal compliance or quality and training purposes. C-Zentrix SME is one of the leading solutions in the market where the voice recording functionality comes embedded with the contact center solution. C-Zentrix Screen recording provides for 100% recording of the tele caller screen for security, quality and training purposes.
C-Zentrix SME solution has inbuilt functionality for failover and can be configured for High Availability with 2 server architecture of C-Zentrix SME. Customers who look for an uptime of 99% for critical processes can utilize the high availability functionality to build such an architecture.
C-Zentrix SME is easy to manage and maintain by customers. It can be easily handled by an IT administrator who takes care of all other IT resources inside the company. The entire application can be managed form the web based interfaces and is easy to navigate and configure as per ones requirement. The web based interfaces help the customer to manage the setup remotely over an internet connection as and when required.
Tele callers can login from a remote location to the C-Zentrix SME using landline, mobile phone or IP phone and take calls without any interruption in the same manner as they take calls while being in the office. Remote tele calling is useful for emergency operations and field force who have to be in touch with customers constantly or enterprises who are looking to save costs by having work from home flexibility for their work force.