Small, Smart and Affordable Contact Center Solution for Small BPOs

  • SNAPDEAL.COM

    C-Zentrix helped Snapdeal manage its customer communication in an effective way providing delightful & seamless customer interactions.

  • NIIT

    With the implementation of C-Zentrix solution, NIIT has seen huge improvement in the TAT(Turn Around Time) to few minutes from few days for connecting to the prospects dropping in from various lead sources.

  • YEBHI.COM

    C-Zentrix has been an involved partner with us for last 2 years in providing end to end solution for customer support services.Their capability to integrate their solution with order booking engine and online web portal really gives an advantage to online business like us. I would recommend them to any E-Commerce company in India or abroad which wants to have a robust customized solution for their help desk.

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Key Features

Cost Saving on Hardware

The C-Zentrix Mini solution can be installed on any standard PC server available with the customer. A Dual Xeon server can support up to 150 concurrent tele callers with all the applications of the contact center.

Cost Saving on Software

The C-Zentrix Mini solution is specially crafted as a lite version of C-Zentrix SME for small call center operations. It contains all the key elements of a tele calling solution without the CRM and Customer Engagement (Email, SMS and Chat) elements. This helps to make the solution very affordable in a price sensitive market and still provides a world class solution for the tele calling units.

Effective calling using Dialer

C-Zentrix Mini comes with an equally powerful dialer as in the full version C-Zentrix  SME for improving contactability of the tele calling team. The dialer can operate in Predictive or Progressive mode as per the requirement. When a call is connected to the tele caller the phone number of the customer can be whispered to the tele caller to whom the call is connected.

Ease of Operations and Management

C-Zentrix Mini is easy to manage and maintain for the customers. It can be easily handled by an IT administrator who takes care of all other IT resources inside the company. The entire application can be managed form the web based interfaces and is easy to navigate and configure as per ones requirement. The web based interfaces helps the customer to manage the setup remotely over an internet connection as and when required.

100% Call Recording

Despite being a lite version of the C-Zentrix solution it comes with the facility to record 100% calls in wav or .mp3 format as per the need. All the recorded calls can be retrieved from the C-Zentrix Mini server based on the date, time, agent name, customer phone number etc.

Remote Tele Caller Functionality

Tele callers can login from a remote location to the C-Zentrix SME using landline, mobile phone or IP phone and take calls without any interruption in the same manner as they take calls while being in the office. This functionally is useful for emergency operations, field force who have to be intouch with customers constantly or companies who are looking to save costs by having work from home flexibility for their work force.

Competitive Differentiators

  • Capability to run 120 concurrent tele callers on a single server with all call center functionalities
  • Can be installed on any standard PC server
  • Voice Logger as an inbuilt functionality of the contact center solution
  • No need for tele caller’s desktop. Tele callers can login and take calls using their phones
  • Tele callers can login to C-Zentrix ACD using soft phone, hard IP phone, analog phones or mobile phones remotely from any-where on the globe
  • Advanced dashboard and MIS Reports can be pulled by the supervisors and managers sitting remotely over a normal internet connection
  • Facility to remote barge in to the calls using mobile phones or IP phones and pulls out voice logs on normal internet connection

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