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Bridge your calls and ease your business delivery
C-Zentrix Enterprise Suite CRM enabled ICICI Lombard to automate its end to end lead generation process resulting in the Increased Productive Time
C-Zentrix Helped Pidilite To Innovate Around Their Contact Center Strategy And Deliver 24x7 Customer Support
The support from C-Zentrix team for such critical process where the up time required is 99.99% has been fantastic and we have hardly encountered any challenge in last 3 years of usage. We would highly recommend this solution for putting critical service desk operations /processes of the organizations.
C-Zentrix Conferencing Bridge solution helps businesses bring multiple people (up to 64) in a single conference room. The conference calls can be 100% recorded.
Various controls are provided to the moderator to manage the conference room. He can mute/un-mute any participant at will. Features like auto dialer for automatically dialing out and bringing participants to the conference room and SMS integration for automated SMS push for intimation of the conference time before the call are some of the extra value addition provided by the solution. The voice recording of the entire conference call can be emailed to each participant after the call is over.
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The entire conference call is recorded in wav or mp3 format and can be pushed to the participants automatically after the conference call is over.
The administrator can upload the list of phone numbers with date and time for conference call. The participants are automatically dialed out and brought into the conference room at the exact time for the conference call to start.
SMS and Email gateway can be integrated with the conference bridge for automatic SMS and email push for intimation of conference time, pushing of voice recordings over email,etc.