The only system which helps you reach your prospective real time

  • Pidilite Industries

    C-Zentrix helped Pidilite to innovate around their contact center strategy and deliver 24x7 customer support


    C-Zentrix helped to track the complete lead life-cycle and improved their Turn Around Time.


    C-Zentrix has been an involved partner with us for last 2 years in providing end to end solution for customer support services.Their capability to integrate their solution with order booking engine and online web portal really gives an advantage to online business like us. I would recommend them to any E-Commerce company in India or abroad which wants to have a robust customized solution for their help desk.

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Key Features

In-premise & Cloud Capabilities

The solution can be hosted over a private or public cloud or installed in premise by the customer.

Automated lead allocation

Leads can be allocated automatically as per the organizations’ needs based on the rules created by the administrator

Multimedia Plugins

Email, SMS, Chat and Social Media plugins to the lead management system. C-Zentrix Apps comes with standard APIs to plug in different communication channels to the lead management system for notification and update.

Role based Access to the application

Various user levels can be created with independent logins for different users with different roles. The administrator can define the modules which are active for the enterprise and the roles who will have the right to these modules. The complete modular structure of the application makes it easy to maintain and manage for the administrator.

Automatic Escalation to manager

Pending leads in the user bucket can be escalated automatically to the higher levels in the hierarchy after the cutoff date or time which have been set by the administrator

Easy Access for the Field Force

Filed force can receive leads via Email, SMS, web or call and update back the status of the same via Email, SMS, web, android app and IVR.

Competitive Differentiators

  • Capability to have a close integration with C-Zentrix Contact Center solution including automated dialer
  • Completely web based solution based on LAMP platform
  • Modular architecture for super administrator to enable or disable particular modules as per the need of the organization
  • Android based apps for users
  • Voice logs from C-Zentrix Contact Center gets tagged with the relevant lead details for better reference for the field force
  • Real time and historical reporting
  • APIs for direct plugins to the third party lead sources like Just Dial, SMS,Email, Web portal and other sources

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