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The only system which helps you reach your prospective real time
C-Zentrix helped Pidilite to innovate around their contact center strategy and deliver 24x7 customer support
C-Zentrix helped Quikr.com to track the complete lead life-cycle and improved their Turn Around Time.
C-Zentrix has been an involved partner with us for last 2 years in providing end to end solution for customer support services.Their capability to integrate their solution with order booking engine and online web portal really gives an advantage to online business like us. I would recommend them to any E-Commerce company in India or abroad which wants to have a robust customized solution for their help desk.
C-Zentrix Lead Management application helps the enterprise to smarten up their marketing and sales activities by managing their leads from various sources like web portals and other marketing campaigns and push them instantaneously to the C-Zentrix dialer for immediate connect with the prospect.
It helps enterprises to track the leads from various sources and vendors in real time, reach out to the prospects ahead of the competitors, allocate the leads to the field force in real time, track the life cycle of the lead end to end from the tele caller to the field executive and improve their sales closure manifolds.
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The solution can be hosted over a private or public cloud or installed in premise by the customer.
Leads can be allocated automatically as per the organizations’ needs based on the rules created by the administrator
Email, SMS, Chat and Social Media plugins to the lead management system. C-Zentrix Apps comes with standard APIs to plug in different communication channels to the lead management system for notification and update.
Various user levels can be created with independent logins for different users with different roles. The administrator can define the modules which are active for the enterprise and the roles who will have the right to these modules. The complete modular structure of the application makes it easy to maintain and manage for the administrator.
Pending leads in the user bucket can be escalated automatically to the higher levels in the hierarchy after the cutoff date or time which have been set by the administrator
Filed force can receive leads via Email, SMS, web or call and update back the status of the same via Email, SMS, web, android app and IVR.
C-Zentrix Trouble Ticketing Application provides a 360 degree interface for the customers to register any complain or querie to the central help desk of the enterprise using multiple channels