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Automate Your Customer Care End To End
C-Zentrix helped Pidilite to innovate around their contact center strategy and deliver 24x7 customer support
C-Zentrix helped Quikr.com to track the complete lead life-cycle and improved their Turn Around Time.
C-Zentrix has been an involved partner with us for last 2 years in providing end to end solution for customer support services.Their capability to integrate their solution with order booking engine and online web portal really gives an advantage to online business like us. I would recommend them to any E-Commerce company in India or abroad which wants to have a robust customized solution for their help desk.
Customer Relationship Management (CRM) tools are the backbone of an informative customer interaction which when integrated with a call center solution provide a complete solution for the help desk or telemarketing team. The C-Zentrix Applications (Trouble Ticketing CRM and Lead Management System) integrated with the C-Zentrix Contact Center Solution provides an end to end business solution for the inbound and outbound call centers. C-Zentrix when clubbed with multi-channel communication systems like Email, SMS, chat and social media, creates a complete customer engagement center.
C-Zentrix also provides enterprises with need based applications which can be built on and above our existing solutions for their customized requirements.
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The Applications are completely web based with easy interfaces which can be opened using the web browser. The applications are built using LAMP technology. They can be easily hosted on public or private cloud.
C-Zentrix Applications come with standard APIs for integration with the C-Zentrix Customer Engagement Solution (CTI integration and CZ Bar Integration). The HTTP based APIs can be used to integrate the C-Zentrix Applications to any third party contact center or application as and when required by the customer. It has standard APIs for to integrating to any third party Email or SMS gateway.
All C-Zentrix applications are modular in structure and the administrator can easily pick and choose the modules to use for the enterprise. Customized modules above the existing modules can be developed by the C-Zentrix team on any such request by the customer.