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C-Zentrix Enterprise Suite CRM enabled ICICI Lombard to automate its end to end lead generation process resulting in the Increased Productive Time
C-Zentrix Helped Pidilite To Innovate Around Their Contact Center Strategy And Deliver 24x7 Customer Support
The support from C-Zentrix team for such critical process where the up time required is 99.99% has been fantastic and we have hardly encountered any challenge in last 3 years of usage. We would highly recommend this solution for putting critical service desk operations /processes of the organizations.
In the current highly competitive marketplace, one of the most important differentiator for any business is better customer service. Even a small business owner knows that the personalized service and in-depth expertise are the two ways to gain customer loyalty. However businesses are now taking the next logical step of clubbing excellent service with enhanced communication with their customers, also known as Customer Engagement. Technique of customer engagement enables the organizations to understand their customers’ individual requirements and thus create personalized offerings for a large set of them.
C-Zentrix along with its technical and business expertise intents to help businesses across the industries to establish and enhance their customer engagement centers.
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Various communication channels like email, SMS, Chat and social media are integrated with C-Zentrix Contact Center to provide better customer engagement
Full blown contact center with facilities including IVR, ACD, Voice Logger, CRM, Reporting, Conferencing, Call barge in, Screen recording, Email, SMS, CHAT built on a single platform.
Completely browser based solution, saves investment on OS license
Minimal hardware usage, capacity to support up to 180 agents on a single PC server with all contact center functionalities
Real time call-center management, sitting remotely in any corner of the world
Sticking to its motto of making contact center easy to set up and manage by any organization, C-Zentrix comes with most easily configurable installation set up along with extremely user friendly agent and administrator interfaces.
Not only record calls of the agent but also their screens too
Solution helps businesses bring multiple people in a single conference room with 100% recording of all the calls.
Innovative services helping your business flourish with minimal amount of investment. Simplest way to capture customer information without incurring any cost on either sides and generate genuine leads.
Unique autodialing functionality in IVRS format with the capability of accepting DTMF inputs.
End to End solution for your call center for both inbound and outbound
The new age Customer Engagement Solution, quick to install and easy to use