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Quick And Easy Communication For Your Comfortable Travel
India's fastest radio taxi service gets faster with C-Zentrix Call Center Solution
C-Zentrix helped Redbus achieve a very low call abandon ratio and maximum call connect rate, leading to significant increase in customer satisfaction.
C-Zentrix has helped us in setting up the dialer solution in a very timely and cost effective manner. I think their biggest USP is that they are themselves doing the services of the product which removes lots of delay in setting up the systems, which otherwise would have happened if there was a third party in middle. We are confident of their solution and would recommend to anybody wanting to have a cost effective dialer solution.
Travel industry was never as dependent on communicating swiftly to the travelers as it is today. C-Zentrix Customer Engagement solution brings reliability and agility to the communication over multiple channels which is required for any travel company to provide a delightful experience to its customers.
The C-Zentrix IVR system with inbuilt text to speech facility and capability to integrate with any travel application provides real time update on booking status, time of departure, boarding locations,refund for tickets,etc. on a touch of a button. The C-Zentrix Trouble Ticketing application seamlessly integrates with the travel portal and booking engine to generate automated complaint numbers and forward it to respective departments for quick resolution.
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Via phone, email,SMS, chat and social media.
For generating automatic compliant ids and extending the complaint details to the respective departments
The customer can dial on the IVR, punch in his booking id and select the options over the IVR for refund. Immediately the refund details with the unique compliant number is forwarded to the refund department for further action
Standard web based API (HTTP based) for passing the CTI details to the taxi dispatch system for pulling out previous interaction details of the customer
For automated announcement of booking status, departure time, etc. using TTS
For instantaneous dial out to interested customers for instant information
Automated messages can be uploaded by the administrator or pushed by the TTS (Text to Speech) engine which then can be broadcast using C-Zentrix dialer which will dial out and play the message every time the call is answered by the customer.