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C-Zentrix Enterprise Suite CRM enabled ICICI Lombard to automate its end to end lead generation process resulting in the Increased Productive Time
C-Zentrix Helped Pidilite To Innovate Around Their Contact Center Strategy And Deliver 24x7 Customer Support
The support from C-Zentrix team for such critical process where the up time required is 99.99% has been fantastic and we have hardly encountered any challenge in last 3 years of usage. We would highly recommend this solution for putting critical service desk operations /processes of the organizations.
C-Zentrix Customer Engagement Solution helps enterprises from varied industry types to connect, communicate and convince their customers seamlessly via multiple channels of communication. Be it BFSI, healthcare, travel, e-Commerce, education, manufacturing or BPO industry , C-Zentrix fits to a T for providing end to end customer engagement platform along with voice, email, chat, SMS and social media plugins.
Gone are the days when enterprises had to outsource their call center or hire costly resources to run the show for them. With the new age technology of C-Zentrix organizations can easily setup and manage their contact centers in-house with any hassle.
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C-Zentrix has a single CD for installation which can be used by the IT admin to install a C-Zentrix Contact Center Solution in an hours time.
C-Zentrix is highly customized and administrator can configure every single feature to its minutest detail. Like the C-Zentrix dialer can be configured for dialing with its various standard modes (like predictive, progressive, preview) or even rule based like FIFO or LIFO dialing, or the administrator can create his own rule for dialing
Multi-Channel communication helps customers connect to the help desk using phone, email, sms, chat as per their convenience.
End to End Customer Engagement Solution along with C-Zentrix CRMs for each industry type
The entire C-Zentrix Suite is browser based and the entire solution can be managed over LAN or WAN network without any installation of an app on the system
As the solution is browser based (both for agent and admin interface) , agent desktops can have Linux or Windows OS as per the clients comfort