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Record The Calls And Improve The Call Handling Quality Of Agents
Implementation of C-Zentrix enabled Magus Dialog too increase it agent productivity by 100% and provide 99.99% uptime to its end customers.
C-Zentrix Enterprise Suite CRM enabled ICICI Lombard to automate its end to end lead generation process resulting in the Increased Productive Time
We feel privileged to partner with C-Zentrix. Their focus commitment, focus, team work and integrality demonstrated in handling any requirement or support issue was fantastic. The support issued to us at critical times, around the clock was appreciated. The turnaround time at most times has overwhelmed us.
C-Zentrix comes with an inbuilt voice logger, which records every call which comes in (inbound) or which goes out (Outbound) from C-Zentrix. The recorded files are saved in WAV or MP3 format and can be zipped, archived and downloaded from the admin panel of C-Zentrix anywhere on the web.
It is the only Voice Logger in the industry which comes integrated with a quality tool for the quality team to analyze and do grading and reporting of the call and agent quality.The C-Zentrix Voice Logger comes with automated back-up and deletes facility for superior management of voice logs. It can be easily integrated to network storage devices for automated push of voice logs for storage over a long period of time. The C-Zentrix Voice Logger is also sold together with the C-Zentrix Screen logger for a complete recording solution for voice and screen in a call center scenario.
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