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Multi-Site Management at your Finger Tips
With the implementation of C-Zentrix solution, NIIT has seen huge improvement in the TAT(Turn Around Time) ....
Saket Setu, CMO, C-Zentrix talks about the contribution of C-Zentrix in ICT....
Using C-Zentrix has given us lot of leverage for customizing the product and integrating it with our existing lead management system. It was wonderful working with the C-Zentrix team who were patient to our changing needs and requirements and made sure that all the customizations along with the product were delivered as per the agreement..
C-Zentrix Single View provides an unique solution to the customer for managing multi location C-Zentrix enabled contact centers from a single interface. It is apt for enterprises with multi location C-Zentrix setup or single location multiple C-Zentrix server setups to have a single login for the administrator to manage, maintain and control all the C-Zentrix servers. It provides real time reporting for all C-Zentrix nodes on one single dashboard as well as provides the option to download reports from each of the nodes as separate reports or one consolidated report.
C-Zentrix Single View is especially useful for enterprise or BPOs running same calling process for a product across multiple centers and geographies and looking for a central control and reporting system.
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Connect to unlimited number of C-Zentrix nodes to a Single View server for single management interface
Real time reporting from each C-Zentrix node for agents, calls, campaigns, lead sets etc on the single view dashboard
Historical reporting from each C-Zentrix node as individual reports or even consolidated report for similar campaigns
Listen, download and archive voice logs from any c-Zentrix node using the Single View Interface