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Teleport Your Agents
C-Zentrix helped Snap Deal manage its customer communication in an effective way providing delightful & seamless customer interactions.
India's fastest radio taxi service gets faster with C-Zentrix Call Centre Solution.
C-Zentrix has helped us automate our entire insurance selling process with right kind of checks and balances to adhere to the IRDA guidelines. We have had huge benefits in reaching out to our customers in time with the right information.I would recommend any BFSI customer to have a look at their solution as they are an ideal partner to handle complex requirements and customizations and deliver solutions in time.
C-Zentrix Customer Engagement Platform provides unique facility for agents to login to the ACD remotely using mobile phones, landline phones (in case of TDM or GSM cloud) or IP phones (in case of IP Cloud). This helps enterprises cut costs on space, transport, electricity and other amenities. provide customer services even in case of holidays, strikes and natural disasters and be live even at odd hours. The entire call is recorded, reported and can be even live barged in as any other agent call on C-Zentrix. This is also useful for field executives or Subject Matter Experts who cannot sit in the contact center and attend customer calls.
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Connect to the C-Zentrix ACD remotely using mobile phones, landline phones or IP phones
100% recording even for remote agent calls
All standard reports available for the call and agent performances
Can be specifically used by field force, SME, disaster management and odd hour call handling