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Make automated response a personalized experience
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Interactive Voice Response (IVR) application is available as a standard offering on the C-Zentrix Contact Center platform. C-Zentrix IVR is used by enterprises who wish to automate their responses for their customers and make it a personalized experience. This helps them reduce cost on human resources and at the same time provide multiple responses (static and dynamic) to multiple callers at the same time round the clock.
Interactive responses can be used by enterprises in banking and financial domains for customer authentication before initiating a payment or by telecom and smart card operators for recharge and balance announcements. It can be used by BPO's for customer satisfaction surveys or by educational institutes for exam result announcements.
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The APIs help IVRs to integrate with any third party application for data exchange for authentication, status, announcements , account details, etc. over the call.
The XML creator helps the customer create aN NxN level IVR tree In his own as per his requirement.
C-Zentrix comes with its own English TTS engine which can be used for converting text to speech and announcing it to the customer.
C-Zentrix IVRs come with API support for integration with third party ASR and TTS engine (example: Nuance, etc.)