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Pick Your Hardware As Per Your Need
India's fastest radio taxi service gets faster with C-Zentrix Call Center Solution
C-Zentrix helped Redbus achieve a very low call abandon ratio and maximum call connect rate, leading to significant increase in customer satisfaction.
C-Zentrix has helped us in setting up the dialer solution in a very timely and cost effective manner. I think their biggest USP is that they are themselves doing the services of the product which removes lots of delay in setting up the systems, which otherwise would have happened if there was a third party in middle. We are confident of their solution and would recommend to anybody wanting to have a cost effective dialer solution.
C-Zentrix can be installed on any standard PC server for full-fledged contact center. The single box solution needs just one server for the entire contact center application to be installed. In case of C-Zentrix Enterprise solution such standard PC servers can be clustered together to create a HA solution with Load Balancing.
For Phone line Termination (PRI Line, Analog Lines) customer can use Digium or Sangoma cards or Gateways from Audiocode or Patton.
For VoIP calling no extra hardware is required, the VoIP link from service provider can directly terminate on the Ethernet port of the server.