Implementation of C-Zentrix enabled Magus Dialog to increase its agent productivity by 100% and provide 99.99% uptime to its end customers

About Client: Magus Dialog has a unique distinction of being the first organization in this business segment to receive the coveted ISO 9001: 2000 certification. Magus in turn has been serving one of the India's leading global Telecommunication companies with operations in 19 countries across Asia and Africa. The company offers Mobile voice and data services, fixed line, IPTV, DTH and high speed broadband services.

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NIIT Limited
With the implementation of C-Zentrix solution, NIIT has seen huge improvement in the TAT(Turn Around Time) to few minutes from few days for connecting to the prospects dropping in from various lead sources

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Pidilite Industries
C-Zentrix helped Pidilite to innovate around their contact center strategy and deliver 24x7 customer support.

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Quikr.com
C-Zentrix helped Quickr.com to track the complete lead lifecycle and improved their Turn Around Time

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ICICI Lombard
C-Zentrix Enterprise Suite CRM enabled ICICI Lombard to automate its end to end lead generation process resulting in the Increased Productive Time

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Amity University
C-Zentrix enabled Amity University to connect better with its prospect, keep track of all its leads and ensure faster conversions

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Snapdeal
C-Zentrix helped Snap Deal manage its customer communication in an effective way providing delightful & seamless customer interactions

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Berkshireinsurance.com
Berkshire India, a majority-owned unit of Berkshire Hathaway Inc. has been incorporated to sell and distribute general insurance products in India through their online distribution portal www.berkshireinsurance.com

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SMC
Implementation of C-Zentrix provides SMC with 99.5% up time, enhanced security levels and increased productivity

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Redbus.in
C-Zentrix helped Redbus achieve a very low call abandon ratio and maximum call rate, leading to significant increase in customer satisfaction

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Mega Cabs
India's fastest radio taxi service gets faster with C-Zentrix Call Centre Solution

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Orange Travels
C-Zentrix enabled Orange Travels to exceed its customer expectations and enhance its brand image and customer loyalty

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