• ICICI Lombard

    C-Zentrix Enterprise Suite CRM enabled ICICI Lombard to automate its end to end lead generation process resulting in the Increased Productive Time

  • Pidilite Industries

    C-Zentrix Helped Pidilite To Innovate Around Their Contact Center Strategy And Deliver 24x7 Customer Support

  • NSE

    The support from C-Zentrix team for such critical process where the up time required is 99.99% has been fantastic and we have hardly encountered any challenge in last 3 years of usage. We would highly recommend this solution for putting critical service desk operations /processes of the organizations.

C-Zentrix array of products provides customer engagement solutions in vivid flavors to suite the requirements of various business sizes and types. It fills the gap in the market for an end to end customer engagement solution with its contact center and variety of CRM applications.

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Key Features

MULTI-CHANNEL COMMUNICATION PLATFORM

Various communication channels like email, SMS, Chat and social media are integrated with C-Zentrix Contact Center to provide better customer engagement

FULL BLOWN CONTACT CENTER ON SINGLE PLATFORM

Full blown contact center with facilities including IVR, ACD, Voice Logger, CRM, Reporting, Conferencing, Call barge in, Screen recording, Email, SMS, CHAT built on a single platform.

COMPLETELY BROWSER BASED SOLUTION

Completely browser based solution, saves investment on OS license

MINIMAL HARDWARE USAGE

Minimal hardware usage, capacity to support up to 180 agents on a single PC server with all contact center functionalities

REAL TIME CALL-CENTER MANAGEMENT

Real time call-center management, sitting remotely in any corner of the world

EASY TO SETUP AND MANAGE

Sticking to its motto of making contact center easy to set up and manage by any organization, C-Zentrix comes with most easily configurable installation set up along with extremely user friendly agent and administrator interfaces.

List of Products

C-Zentrix CRM Applications

End to End solution for your call center for both inbound and outbound

C-Zentrix Contact Center

The new age Customer Engagement Solution, quick to install and easy to use

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